SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My daughter is delighted and she is very sweet. Merciiiiiii
Excellent shirt, very soft
It's like a shirt, no jacket but it's pretty
Nice shirt! The only threads stick out in places where holes for buttons, and so the fire at all for this price!
A strange shirt, sleeves and chest with fur, and a back, a tiny material, for a prikol probably.
It doesn't match the size. It's bigger. Disported.
Good article. I recommend. Very fresh pastel colors. Perfect size. And very comfortable
The shirt came neatly packed, of excellent quality! Size took XL, sat down well. All buttons and threads are in place, nothing sticks out and does not stick out.
The shirt is awesome. I took the size M, very soft.
Napewno is not so thick and porządna as the pictures aczkolwiek for me cudowna :) normally I Wear S and the also zamówiłam. Is OK but next time zamówiłabym M. Shipping fast. Within approximately two weeks pack has come. Warmly recommend :)
La verdad es bastante bonita keda super bien,calentita,la única pega es un poco corta de manga pero lo demas está bien,pedí talla S y queda olgadita.
I love her very much, she is more beautiful than in the picture.
Oh, this is the best thing I've ever received. The quality is very good. I have recommended it to my friends. Like it, you can buy it directly.
As in the photo but quite thin at the body level
originale et jolie. dos un peu trop léger
It's very nice, good quality. It took longer than expected to arrive
The jacket is excellent, sewn well. Warm. I'm putting on Paul's fur coat. Very pleased.
Very cool exact enchanted sizes super fast shipping
Very satisfied with the shirt, the description is very accurate, the quality is excellent, the delivery is fast, very soft and light.