SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Definitely quality panties))) Comfortable fabric, traction, it was possible and less to take for about 116, but will be on the B vtyagg, but the bottom of the pants may be already ....
Excellent panties! The material is very soft, dense. Pants are warm, now we have about zero-very warm. Yes, really a little uncomfortable rubber band on the belt, a little rushing-but you see, that there is an elastic band, and when you buy))) took for home, but in them and on the street to go very decently. On the size of 46 L came up perfectly, not in the butt, a little loose. On the growth of 160 sat just who is above already short. Recommend.
Pants are very high quality, soft. Suitable for cold times, if you wear pantyhose/thermal underwear. At OT 63, OB 93 size s sat very well.
Nice pants. Pleasant and warm fabric without smell and extra threads. But they did not sit on me at all. Behind them. And greatly increase the pelvis area. If with a long sweater to wear, then in general norms, but I need to, so that with any long sit well. The store put a gift. I had to break up.
До Свердловской области ехали 23 дня, отслеживались. Были упакованы в индивидуальный пакет и почтовый. При распаковке посторонних запахов не было, дефектов и косяков в пошиве не нашла. Сразу что очень понравилось, это какая ткань на ощупь очень мягкая, может чем то похожа на велюр по ощущения, при этом плотная. Думала если зимние, то изнутри должен быть начес, но его нет. Но они плотные, и думаю что и зимой можно носить, под них колготки и вперёд. По бокам два кармана, не очень большие, сзади карманы обманки. Резинка на талии вставлена широкая, не закреплена, будет перекручиватся скорее всего. А так штанишки просто класс. На рост 164 почти полноценная длина. Брали за 893 р.
штаны классные , пришли вполне бысто , продавец общителен , в подарок положили резинку , мелочь , а приятно
Beautiful soft smooth material. Very comfortable pants. Shipping 3 weeks and tracked to door. Recommended store.
2 months there was a parcel in Kiev. Pants are cool, dense, for the cold season, good quality. The size approached perfectly-took M on the volume of the hips 96. Pants on an elastic band, along the length of 162 cm is ideal. Material-some Cheburashka is not natural, but it looks warm and does not crumple. However, it seems a little spoilt the figure
Not bad, but not exactly what i wanted. Ahead everything bubble, not convenient
Nice pants!