SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dress of excellent quality! Fell in love you can pick up a lot of combinations: Belt, jacket, denim, biker, sneakers, Cossacks! Mom also liked it, we want to order. I did not communicate with the store. P.S. Sorry for feet without shoes
The dress is excellent, synthetic, but very good quality. In fact, almost identical to the dress in another store. The store is very sociable, quickly solved all the questions and quickly answers!
Dress Chic! On my bold 54 pp XL sat very well. The material is worthy for such a price. Pleasant to the touch. Beautiful hello. Stitches are executed qualitatively. With my height of 150 cm, it's up to me. I recommend to buy!
I liked the dress. The fabric is pleasant, sewn well, the seams are even, odorless. I took the size C, the measurements of the store correspond. Growth 154, 90-70-92, 50 kg. As the village likes, I will wear it, thank you!
Suitable. High is better suited. In size L What should be under the breast hanging at the waist level. But still not terrible)
The dress is super, it came in a month. Cons: electrified, dark linen shines through. I have the parameters 108-85-112, Russian 50-52, the size L perfectly fit.
From the moment of payment to the receipt of the parcel has passed 18 days, the dress corresponds to the description, the fabric is pleasant to the touch, long, my height is 165 cm. With the size guessed by choosing S, I wear 42 size. The dress is flying, loose, without lining, in the room does not shine at all. Not electrified, especially if you wear on a bare foot without pantyhose, the sleeve does not press, the length is almost 3/4. Perfectly combined with sneakers, open shoes and so on. Thanks to the store for the adequate cost of the product.
A good dress, measured similar in the dawn. I wear 44, but also 46 grew up, the fabric is thin dark linen shines through but in general not bad, I will wear it. it came for 8 days
The order came in 12 days. The store is the highest praise for promptness! My parameters are 99-80-102. Chose L. The seller declared the width in the chest 105 cm. In fact 108 cm. Measure in Z ** e is the same dress, only size m. Not very different in size, but M was sitting better. I was afraid that there would be little, so here I ordered L. girls, write how much you m in the armhole cm in fact!!! The fabric is not the same as in Z ** e, but for 870 rubles is quite normal. The only and biggest minus-sleeves. It is not 3/4 and
The store is helpful, the quality and the raw is very excellent,,, I got the product about a month later