We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
18 Feb 2020 10:53
Very beautiful dress. Perfect body. Velvet dress. Very beautiful dress. It looks perfect on the body. Velvet dress.
4 Jan 2020 11:24
Very nice dress! The fabric is strange and ooochaeen like! I washed twice (on my hands and in a washing machine) Nothing sat down, did not shed, everything is fine! On the size 42-44 (height 171, weight 50-52) perfectly sat m. Is only the sleeves short, but it's as usual...
12 Dec 2019 13:08
This dress is super elegant. Fits well; true to size.
10 Dec 2019 00:43
Gorgeous dress!!!! Exactly what I wanted. It feels super nice, the suede is beautiful. Will order in other colors!
4 Dec 2019 09:46
Excellent quality dress, fast shipping with tracking, but unfortunately not for my figure strongly covered and in the sleeves is narrowly sorry, for slender girls
25 Nov 2019 03:47
Perfectly fits, never hangs, flat seams. Super led door Мистекспресс. Seller of оператисность, delivery and kachastva goods 5 +)
15 Nov 2019 15:00
Gorgeous! ❤ Soft and thick, well made. Great price and fast shipping, thanks so much!
3 Nov 2019 15:09
A good dress, although back to back, my parameters are 90-65-90, it's hard to wear the fabric almost does not stretch and there is no lock.
19 Oct 2019 15:47
Arrives 1 day before. Tracking the exact package. The dress is beautiful (as in the photo), the material is soft, the seams are good. Very nice dress, I recommend the store :)
2 Oct 2019 10:10
Great dress. I'm 165 cm and 49 kg and it fits perfectly! Highly recommend!
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.