SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Мягкий и удобный
A wonderful thing, on the growth of 177 and long hands very well sat down, and the material is very pleasant! Strange only the cut on the base (on the photo on the left is visible) it is not clear why it is))) but if you wrap everything OK, in general a very cute thing)
I like it very much. Soft and very pleasant to the body. Fast shipping. Thank you very much to the store. Recommend.
Very nice to the body, not short. Reached the chest Volume 105.
Amazing sweater - good quality fast delivery nice price
Sweater is very cool! take it will not regret! arrived 2 weeks before Yekaterinburg. no smell. there is a small hole on the sleeve, but it's no problem. i'm happy!
I really liked the sweater! Soft, nice to the body. On size 42-44 and height 163 sleeve length decent, size oversize. The neckline is quite deep, can be worn on one shoulder. The length of the sweater is visible in the photo) I recommend to buy, there was no smell, when washing does not fade. Thank you store!)
Super, soft, warm, huge. I wear 42-44 looks like the store's photo 100% color white, my second photo is yellow because of the sunset
Thank you so much, store! The goods delivered quickly, the quality is satisfied. Came to Russian 48-50, soft and pleasant to the body. Took three different and didn't regret it. I would love to wear.
For size M, sometimes L, Russian 44-46 was not oversized at all, but an ordinary wide sweater. Perhaps due to the rubber band-assembly at the bottom such an impression, it does not hang and hangs, but simply neatly placed on the figure, for my size for a good effect should be much more voluminous. In the photo many can see it. A good effect will be on the thinner. And so on the look of a quality sweater, the seams are all neat, see how it behaves after washing.