SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool sweater on the Russian 48R ordered M most then
Delivery to Kiev-58 days. The sweater came with a strong smell, which slightly faded on the balcony, but I'm going to wash anyway. Knitting is beautiful, but the sweater is not particularly warm, short. I wear a XS-S and on my parameters 82-64-90, height 170 cm, weight 53 kg sweater villages overseas. Real measurements of sweaters are as follows: length-55 cm, bust-110 cm, shoulders-57 cm, sleeve-47 cm. The color is dirty gray. It looks interesting due to knitting.
Ordered November 29, received January 29. The parcel was two months old. The sweater is very soft, beautiful knitting, the size m approached the parameters og 96 from 76 to 104. Initially there was a sharp smell from the sweater, but after washing it disappeared. I recommend the product and the store. In this store I often buy things. always everything came and fit in size and quality. Thank you!
The quality is good, looks like in the photo, the only thing is, of course, that is very big, S-Ka is just giant, if you turn the bottom less, in the sleeves is also wide-it's in the brush, there is such a specific smell, after washing will leave.
The sweater is cool, keeps the shape well, while soft, the color is one in one, soft gray. Quality autumn is good. Satisfied at 100%. I recommend to buy. The store was well done, ordered three things at once, I was given a very good discount, plus a coupon, there were three excellent things for a ridiculous price. Thanks to the seller. Order, you will not regret, no nitpicking to three things, wonderful made.
Incredibly soft, gentle sweater! I'm delighted!) on the RN 42-44 sits freely) went 1,5 months to Moscow, I recommend!
So pretty!! S size is ok for me, my bust is 88 cm, waist 70 cm, height 170 cm. Fast shipping! Strong smell but il will wash it ofcours. Thank you!
In this store I ordered 3 things at once. This jumper was the coolest. I did not want an oversize, so I took the size s on the parameters 94-78-100 height 162. I sat down as I wanted.
The goods came quickly enough, considering that 11.11 was ordered, the jumper corresponds to the size 52-54, the height of 164, the sleeves in place, but I would like to be more authentic, the quality is normal, I do not know how it will be after washing, tied neatly, odorless
Chic jacket. It came in a month and a few days. Quality is good, soft. I took the size s. The village is perfect. I advise you to buy.