SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dazzling! Arrived within 3 months because E, costume מושקעת. My daughter daughter 4.5 invited size 6 and suitable.
Super beautiful suit. Dochterlief has size 122/128 in Netherlands. Have size 6 bought for her and that sits perfectly. 20 January ordered and 6 February within so super fast.
So Cute! Daughter was very pleased. Thank you Seller.
Everything is fine, the only wand is broken. The growth of the daughter is 134. Ordered 10L. Written on a suit of 150 cm, a little bit more, but at home to dress up the SSME then!
THE dress is beautiful and excellent quality. My daughter loved!!
Cool costume) quality is not bad, the daughter is delighted) on the cloak is written size 110 for 4 years a little bit more but this is nonsense)) rolled up at the end of November but stuck straight on December 28 at the post office and received after the holidays) on the belt themselves already pasted and sewn rhinestones) Thank you costume good
Dress is beautifull, good quality, size 6T suits, for my 4 years Old daughter (around 110 cm)
excellent quality, perfect. size is super tight and small, but sleeve6are super long, I recommend
Magnificent, beautiful, the girl is 4 years old I cogi size 5 I think acerte
Lovely dress exactly as the description. After swojemu dokleiłam crystals and looks amazing
Beautiful, not glass. The blouse and pants are very soft. Stitched qualitatively. Met expectations. US 4,5, height 116, ordered size
Has arrived perfect foremost and d quality nice, my nilande 4 years and mediums the high and this nicely d long you can last for another year and Width also vieb the smcinturon just have cogerele a bit that by true came to me wrong and the store I send it back and have received great and with Gift
I love it, so which I expected. Communication with the store is really good. Many thanks!!!
Top material size details my daughter loves
Very good, very full and acceptable material for the price. Very satisfied
Received very quickly, consistent with the photo, beautiful, taken in 7 years (140) for a 6 year old girl perfect! 4 piece set with pants, dress, coat and belt
Arrived within 15 days. Same as the description. A little big for 120cm and 20 kilos, But already bought well last year one
Fantastic, best of expecting the fabric is good and the design is adjusted to the Photography. The size of 9year corresponds to 150 cm
I can only say SPECTACULAR! Finished perfectly, highly recommended
Delivery is fast. Mo in 1,5 weeks came. Quality is good. Not yet dressed, this is a gift to the child. Later I will add a review.