SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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bright colours, the quality is good enough, value for money, one month delivery to Greece
The dress itself is beautiful-excellent quality (seams, nice fabric, lining, embroidery), definitely recommend. With a closer size-4 T this is years by 5 (110). Strongly pumped delivery, and the store sent Not immediately, but with the track and was not clear, I do not know even which of the posts spoiled more, because. During December, the parcel was in an unknown dimension. By the time of receipt of the parcel I already had time to return the money, and Ng holidays, for which the dress was taken, have long passed. In general, I recommend the dress, but it is worth ordering with a huge margin of time.
Wonderful dresses! the store forgot to sent the accesories I bougth for the snow white dress, I send a message and he sent it without problem.
Just thank you very much, that had until the new year. Ordered in a hurry 1 Dec, and 26 Dec received. And then that's so many parcels still go with 11 Nov already. Excellent quality. Mine, the world and the H & M the same and sell the dress. Разае that label height of 130. We sat perfectly, the flat on the floor on our height ~ 107 cm.
Perfect delivery, good quality costume.
Beautiful. I liked it. Quality good. Received in 11 days. I will order more models. Thank You
Thank you very much for the fast delivery for 14 days. Look in my Instagram @ aliexs_baby_mam, all my findings on the AliExspress, I share references and links to their purchases.
The dress is beautiful. Very good finish. It's come very fast. Super recommended store,.
Dress Chic height 1.30 and 30 kg
I am pleasantly zaskoczona quality and finish dress As for me SUPER