SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Dress Super! In UFA came in a month! Quality is excellent! The material is very soft! According to the figure sat perfectly! On the parameters 84 × 62 × 88 took S, the village is perfect! Packed well, smell almost no.
Dress Super! It's perfect! Size in size! Asked the store to change the color after the order and he kindly did it! Super!
In Ukraine came the goods for 12 days! Itself in shock!!! Track tracked all the time. The dress is very well sewn, fully corresponds to the description. Without Lightning. On the height of 163 cm weight 50 kg, 90-70-89 ordered S. The village is perfect, as I was sewn. I plan to order another color. Yes! Definitely yes!
Good quality
love the dress fits like a glove very soft fabric im 5feet 5 tall and 125 pounds bought a small size iblove it
Great fabric and well made. My only negative or caution is it runs very small. I’m 95lbs and 5’2” and it fits very snug. I ordered a small.
A very beautiful Dress, umschmeichelt the Figure and feels very comfortable. Amazing Gray Tone, Length to below the Knee, not too tight Sleeve. If you no perfect Figure has recommended Shape clothes to wear, as guest each Wrinkles abzeichnet! Am very satisfied! The Purchase I would recommend!
Boombic dress! Very pleasant to the body, sits perfectly, the color is beautiful! Can I put 10 stars?)) Thank you very much to the store! I want to order in a different color. My parameters 88-74-97
The dress is excellent! It looks expensive, i really liked it. On the growth of 168, 42 size took s. Knee length
Very good quality. On the parameters 83/60/90 took s. Perfect village!