SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If i could give more than 5 stars, I would. The dress is even more beautiful than in the pictures. Well packed, no smell, no threads, good quality soft material. We are 2 years old and it fits well. I am very happy with the order. Thank you store!!
nice
11.01 ordered 20.02 received Mosk. OBL track was not tracked I really liked the dress. Inside is a cotton lining and is pleasant to the body. A little did not guess with the size, I was afraid that the little one, but it turns out goes in size. The child is 116 cm tall. 23 kg-5 years of order for 7 years, of course we are great. The main thing is not little)) we will grow up. Still sew a wide blue satin ribbon on the belt so that the back could be tied a bow in general will be chic)))
Dress Chic! At a height of 114 cm, the size of 5 T is ideal (the girl is thin). The store is in contact. I ordered it by the new year, but a week after the shipment was canceled. Wrote to the seller-sent the order again. As a result, I received dresses in January. The quality is excellent. Lace is very beautiful.
Dress beautiful quality = price. Threads somewhere stick out, the lining is more synthetic. But the lace is beautiful. Not pure white. Milky beige. The growth of 130-8 is excellent.
Oooochen beautiful dress. The picture is completely weathered. Inside the seams are rough, and otherwise everything is super. On the growth of 112 took for 6 years. Such a style that you can wear for several years. In the store, this original dress will be much more expensive
Finally, I got this baby dress! Thank you all! Everything came in safety, the dress is very beautiful, the color is pleasant, as I wanted, I like it!
Order 27.12, in spb-09.01!!! 2 weeks. Very fast. With the store did not communicate, the track is tracked all the way. The dress is cute. The bottom is thin cotton (very similar), then 2 grids (skirts) and the last layer is lace fabric. Height 140 does not correspond to such. The photo of the child is 128 cm. On March 8 to wear-will go. The seams are all processed qualitatively, the thread did not stick out, there was no extraneous smell. In the photo, the dress is already smoothed out. Thanks to the seller, I will still order (if there are sizes 9 +)
Bomb dress! Size 5 (on the label 120) came for a girl of 3 years.
Awesome dress! As in the photo! Looks great, my daughter is delighted with it! I took on the size more, at the waist is too big, but on the appearance it does not affect! Sewn exactly everything, inside the lining of cotton.