SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Due to unpleasant events, the delivery was long, the sundress came a few hours before the departure on vacation! I liked it very much! Lining Cotton with elastane. Stitched neatly, nothing sticks out.
Sarafan Super!!! on the parameters og 95,, from 78 perfectly approached. thanks to the store!
No words, how happy I am. For a very long time I was looking for such a sundress in the open spaces. Thank you very much to those girls who are not lazy and took photos with comments about the product. Thanks to you, I chose. I wear the size S, but I decided to take M. and not in vain, I guessed exactly. My parameters: og 85, OT 65, OB 87. The fabric is entirely made of cotton. All embroidered. Before the cut, there is a lining. So it does not shine through. Straps are adjustable. There is a zipper on the back. Sorry for the flesh. Measured immediately as received. I did not have time to wash and Pat. When I do all this, it will look even better. Thank you. Seller recommend unequivocally!
Dress what you need, quality is satisfied, at its size 44, height 168, chest Volume 88, took. M. just. sewing factory. washed, ironed all the tests passed successfully, I recommend to buy.
Tula area for 1.5 months, the parameters of 90-72-93 and height 172 sat well
Sundress Super! Quality at altitude! Sits perfectly! At 46-48 came the size of L.
Thanks to the store, the parcel received, the quality is good, but the size is 48, ordered L according to the reviews in butt
The order was tracked, from the moment of registration to receipt at the post office of Samara passed a month. The dress is cool, made of cotton, for my sizes 92/71/96 80b ordered M, the village is perfect. All patterns are whole, the seams are even, behind the hidden zipper. Order satisfied
The quality is excellent. Pure cotton. Looks chic. On my sizes 99-80-99 cm, height-156 cm. ordered "XL". A bit too big under the arms, but it's not scary you can sew.
Delivery two weeks. The parameters of height 175, bust 100, waist 80, hips 107 ordered size XL. Want to say that the Commission is satisfied, even on my growth and perfect figure it sat quite amazing. pleased that even without chest bra does not look bad. and the length of the growth of 175 is an acceptable. IN the chest as many edges bristling, but I did straps for maximum length and back bonded to each other, is a very personal. Dress the photo directly after unpacking, so not ironing, and there is no meaning iron, as to the summer even as to China))). And everyone was satisfied Thank You.