SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For a long time I wanted to take this thing myself, waited for feedback. afraid that it will be small, and took more and in vain now it is necessary to suture. On the OG 102 cm jacket or how to call it huge. And so the material is excellent. Although the size of the store recommended
the quality is excellent looks just like pic. took about 3 weeks to receive. will def order again
I love this jacket! The fit is perfect and it arrived very quickly! I will definitely order from this store again.
Looks exactly like pic, took a while I guess because of Covid
Amazing. The quality is great. Size description is very accurate. It is a little bit loose on the down side. Size S fits perfectly to me(my European size is also S). Thank you to the store.
The item runs small, however it does look the same. Bow is really large, not practical considering it zips in the back. Not sure if you don’t have helping hands to assist you getting in and out of this shirt. Buy at your own risk
Ordered on 3/30 received on 6/15 ( delayed shipping due to COVID) store communicated the entire timeabout shipping delay... I absolutely love this top denim is thick and no stretch order an XL and it fits perfect, 191lb 5 feet tall.... ordered this top because it was cute and to match a pair of shoes, perfect match! Check out the photo!!!
Great store love it I’m usually size S but I order M and it’s not too tight is good for me , great quality
I am very happy with my purchase this is the first time I buy a dress on this site and I am absolutely conquered by this shop. I normally do L, I took XL and and the jacket is nickel on me.
Very cool blouse, I was delighted, although when I ordered, doubted the correctness of my decision. But wearing her, she was totally delighted! Sewing quality, the bow holds as it should, there are shoulder pads. On my dimensions: og-90, ot-75, ob-100, rost-1, 65, weigh-59 kg, size M, sat just perfect! I do not squeeze anywhere, a little bit, on all sides, there is a stock, the length is also great! I was very happy! Girls recommend to those who love, inclusive things, this find!