SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The suit is very cool, dense, but in my 38-40 size S was too big (very sorry, I returned it back (easy return via mail), the money was returned also quickly.
Soft, pleasant to the body. The size perfectly sat on the height of 160 cm. I recommend definitely. Put a gift-a cute hair band))
L on the height of 170 cm and parameters 94/73/98 sat well, but the length was not enough. The quality is excellent! For this money I recommend! It came in two weeks. As a gift a rubber band for hair. Thank you!
Sent sooo fast quality at altitude warm for autumn even and in winter you can wear just gorgeous, very pretty. Fabric stretches took and skill pregnant. I wear at the moment L. Cockrax. But I love when the pants are slightly freer but I liked it very much in E. I advise everyone. The product barked a mini gift rubber, nice. Thanks store
In general, the suit is good, but there are several nuances-the pants are narrowed (the photo is more straight) swell in the gulfik area
Качество отличное, швы все ровные
Excellent knitted suit! The store quickly sent the goods-after decoration-received in 10 days!!! Quality is good, there are no smells, all seams are neatly stitched, on my parameters 87-65-88 height 155 sits perfectly, nice to the body, do not crumple, the top of the oversize to me to the middle of the hips, trousers to the ankle (although the idea should be 3/4). I order from this seller a second suit. I wear both at home and on the street. The first was beige-more dense, and this black-the fabric is Chuto thinner and more smooth than beige. But both great costumes!!! The seller and I recommend the goods, take it will not regret it!
First on the store. Very attentive, timely answer questions, of course need to consider time difference, shipping and delivery of goods is very fast, everything took about 3 weeks. The seller of 10 stars. The costume is very beautiful, snow-white, I do not know the composition, rather 50/50. My parameters are 92-77-96, height 156. The jacket, as on the model, and the pants are not so loose, slightly free, well, it's someone who has a figure. Still very beautiful. I recommend the seller and I recommend it to this seller I will order more, another product.
Cool suit, the fabric is dense. Slightly strange seams at the pants at the bottom .. otherwise good
Suit is very good quality, soft, comfortable. My parameters are height 169, chest 80, under chest 75, waist 65, hips 94. It sits perfectly on the buttocks, it does not squeeze anywhere, just like it. The top I have Xs, compared to the hips (M-L) is a little free, but in wear in principle comfortable. The fabric stretches, but tight, I think it will not stretch or will return back after washing. Size m on my parameters (or if you have the top more than my centimeters by 10 in volumes) sits super.