SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dense, warm and soft. Very cool, as a gift put an elastic band for hair. At 170 just below the knees, sits perfectly
Everything came very quickly, slightly jammed sleeves, but it can be seen in others. On height 178, weight 68, Russian size 46 looks good, the sleeves are not short, the length in the knee
Товар пришёл очень быстро,10 дней в Мск,покупкой довольна,очень приятный материал,на рост 173 длина ниже колена,рукава тоже длинные,единственное внутренние швы кривовато,но не страшно
Кардиган очень мягкий , не колючий, в целом сделан аккуратно. На мои параметры : Плечи 42 см, ОГ 84 см, ОТ 68 см, ОБ 98 см. Сел шикарно , подробный обзор есть в моей инсте : @masha_sokk
Хороший кардиган. На мои размеры ОГ105 ОТ80 ОБ108 (50 размер) и рост 173 сидит хорошо. Рукава не коротки, хотя для уюта можно бы ещё пару сантиметров. Длина заканчивается под коленом. На мне совсем не оверсайз, как на фото модели, но и не в обтяг. Запахнуться в моем случае не получится, передние планки не такие широкие. Цвет - очень светлый бежевый, ткань теплая, трикотаж. В общем вполне рекомендую к покупке.
продавец общительный, на все вопросы отвечал. кардиган плотный, очень приятный и мягкий, цвет красивый коричневый. рукава, правда, немного коротковаты и не такие объемные, как на фото На рост 168 длина до колена
Cardigan came clearly in time track tracked. Quality is good. The store answers instantly (wrote with a request to send me another color, all sent as requested, thank you very much). Bought to wear at home, but also on the way out too norms. On height 152-in length I like, I roll up sleeves (for home all the same), I also like my shoulders as they hang. There are a couple of places where strings stick out, but not critical. Slightly confused the color, it is not quite dark gray, rather with a swamp, I don't know how to describe it. On the photo-condition after delicate washing and without ironing, after ~ 2 weeks from the purchase.
Cardigan is excellent, very dense and at the same time soft. The color is slightly pink than in the photo, I thought it would be redhead. But the order is satisfied. Reached exactly on time
Very soft, warm, length 97, chest girth 94, my parameters, 88-64-100
Cardigan corresponds to the description. My parameters are height 159 ,92-76-96, sat well. The length is good.