SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came soon I loved it I ordered 100 for almost 2 year old baby and perfect wine
Quality is good, threads do not stick out, fit in size, I recommend the store
Cute dress size bought for 8 years for high 6 and half latki but came size 140 for 10 latki troszkę too large, I don't know whether this mistake or shipped bigger to fit because have eg less rozmiarowke. Recommend definitely still buy dresses. Dresses doszły day before weselem and girls were cute.
I wanted to put 2 stars, well, I thought that for such a price the dress is appropriate. The model itself is good, the fabric is also, but it is sewn ugly, and still holes on the grid, straight on the skirt. I do not understand the enthusiastic reviews absolutely. In general, if you know how to sew, take, the price is certainly funny, sink on it one evening, and there will be an excellent dress)
The dress, as in the photo, is beautiful. There are certainly protruding threads, but a few minutes with scissors, and everything is neat. The fabric is a little rough, I hope washing with air conditioning will help. Our height is 120, waist 60 cm, height 8 just right, without stock. The store is excellent, I recommend. Dress to Kirov, Russia, it came in 2 weeks!
The dress came for a little more than 2 weeks in the Moscow region. 3 T for 3 years and 96 cm tunic in a tunic. But I wanted it to fit, not more. The dress is beautiful, but we, unfortunately, came with a marriage. One sleeve is sewn 1 cm below the other and it is accordingly larger in volume, because the fabric is larger. I can not fix myself, I have to carry the master. Opened a dispute. Returned half the value. Hem, as they wrote trimmed not in the picture, but I myself corrected by scissors
Beautiful dresses, definitely going to recommend
Very satisfied with the dress! Very beautiful, gentle, the quality is good! Size 8 came to my daughter for 5,5 years (she is quite old). The store sent the parcel almost instantly, it reached Bashkiria for 18 days!
Got a dress in 12 days! We 2.2, took 3 T. on the tag written 100, we will be to the floor. The daughter is thin, that's it. There is a lining and tulle. I liked it very much.
About a month to St. Petersburg. Cotton, very pleasant to the touch. Daughter 110 cm. Slightly more, but not critical. There is no smell, washing withstood.