SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful, stretchy but short
Nice., a little see through but not that bad! Just as described
The quality is amazing!! Honestly I’m very happy with the purchase although I haven’t managed to take pics in this set yet cause it’s too cold in the Uk
They fit well. The colors and texture of the material is. I am in love with each and everyone of them.
It is so pretty and looks just like the picture. The material is really nice and took less than a month to come. 10/10
Amazing quality
Hella cute!!!! Worth the wait took some time to come. Got a small and it fits like a glove.
I'm so in love with this, wearing it tomorrow night, excellent quality and fit
This is a bombbbb outfit. Amazing great material. Fits nice
really nice but way too small for a medium ordered a large but still cute tho
The skirt too short
Got my outfit was beautiful. I loved it. I recommend
Took a little bit to come in but was worth it. Item looks just like the pictures. Actually exceeded my expectation with the material thickness and quality. Snug fitting too. LOVE, will order again from this store. <3 Check out my Instagram, I will post pics and let me know you saw my review. @narlynahomi
Very good quality for the price. The material is thick. I got a size small. My measurements are hips 41.5 inches, waist 28 inches, bust 34 inches. The skirt has a drawstring and can be tightened
Better than I expected.. really nice and accurate to size
It’s very snug, I love the material. I ordered it on the 19th June and it came on the 4th of July. I’m a UK size 6 and I got a small
Arrived fast, material is so soft, I highly recommend.
Super kit, but strongly shines the skirt. I wear a jacket with pleasure, and a skirt only at home. The quality is very nice. Took L size for height 170, 65 kg
Product took a month to arrive but i understand with the COVID there’s been a delay in shipping. It didn’t fit me at all so i gave it to my sister and it fitted her perfectly this outfit is beautiful it is exactly the same color as the photo. If you are thinking about purchasing do not hesitate. It’s worth it.