SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super thick! so cute and i luv her :’) it’s not “oversized” length wise but i don’t rly prefer that anyway.
Thanks for the good service. All as described, delivery a couple of weeks. Respect and recommendations
Pi @ Danish
Kinda short this was a M no weird smell really love it
Soooo nice
Super comfortable and material too
The product came to the Irkutsk region for 13 days, everything is very high quality and fast, I'm happy with the purchase, thanks to the store, I recommend to everyone)))) My height is 158, the jacket of the village is perfect, for high it will be short
When I ordered the goods, I did not see that it was free return, so be careful about it. The jacket came well very quickly, in less than three weeks. The quality is not bad, I ordered like L, but it's a little big for me, so I think, that I needed to take a smaller size. If, that my height is 164, if it gives you something, I don't think so. I did not communicate with the store so I can not say anything.
Good quality has a few threads outside but very comfortable
amazong quality!!!! looks as if I spent 40$ on it at h&m. the sticking (or knitting I guess?) is great quality and the colour is so vibrant. my room is dark so that doesn't do it justice, hopefully these ohotos still help!
Same as in the photo but you have to keep in mind that it's a short sweater.
The size is great, the mesh is good and the sweater is many beautiful, the only problem was the product arrive after two months.
cute jumper and good quality - came within 2 weeks to the UK and only issue is short arms/occasional loose thread
love it, so perfect!!!! i just wouldn’t recommend for anybody over a size 12 UK and also the sleeves are quite short for longer arms x
Its cute
I like it
Good quality sweater. A little short in the sleeves, but basically normal
cute a little short but i’m small so it fits perfect.
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amazing quality for how cheap it is, sleeves are a little short but I’m pretty small so it looks fine on me. wouldn’t recommend for someone tall though. came a whole month earlier than I expected it to.