SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket is not pink, but peach-brick. The color does not suit me. I will not wear it. The quality is very good. Acrylic is soft and silky.
The blouse is very good, 100 & acrylic, for my size, 100-90-100 to me slightly freely, if like more tight, you can take a smaller size, on the height of 152 cm, I turned my sleeves. Color as in the picture, very nice.
it's nice sweater!Great store, recommend!!!Thanks.
Package to the Kemerovo region. Exactly 2 weeks, the track is tracked to the Post Office, the jacket really liked, soft, pleasant to the body, the color is very delicate, beautiful, the knitting is beautiful, high-quality, 44-46 RR s sat perfectly, very satisfied with the purchase, cost 1179,80 rubles (at a discount). I recommend!
AliExpress 4.8⭐Mari 4.7⭐ ⠀ Shipping: 14 days Size: S My options are: 88-68-93-162 cm Color: Pink ⠀ My review: very pleasant to the body and powdery color led me crazy, but on my parameters was too big ⠀ Sign.✅ Reviews of things with AliExpress Zara vs alicelebrity vs Ali Reviews and Ratings 5 reviews⭐ IG: @ mari_express Telegram: Mari-AliExpress
In general, everything is beautiful. And in size. But "cheap" like that. Quality is not good. Climbing... (With black do not wear. The color is dirty. I will not wear it. Selling. Maybe I'm committed to the left. Someone will be comfortable.
Nice jacket. The tie is large enough for them Mike. Heat. On the Talia 70 cm of velikuvaty rosemir S
The jacket approached the size s approached the Russian 44 size, parameters: it is 88, ob90, height 160. you could take the size m then the jacket would be a little longer and the sleeves would also be longer. and so the color and model match the picture.
Very high quality cardigan, nice dirty pink color. No smell and thread. Delivery to Israel three weeks. On my parameters 100-80-103 the size m of the village is good. I am happy with the purchase and boldly recommend.
Beautiful charming sweater in a delicate pink color. Beautifully highlights the figure and adds a girlish style. It has a beautiful lace material that is very pleasant and nice. The sweater goes well with everything, it is a bit looser and goes with many styles. It is really nice and has beautiful buttons. I highly recommend. Fast shipping and delivery. I usually wear size XS or S and the sweater in size S fits me perfectly. I am 170cm tall and weigh 54kg.