SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So cute fit very well amazing
It was the bid.
There perfect
Super stylish sneakers! 5 +
muy bonitos y los dibujos muy bien terminados,llegaron bastante rápidos y lo más importante mi niño está muy contento de te erlos,gracias vendedor
Very cool. The lunch box is of good quality. I ordered a 35 and the measurement is accurate to the store's size chart
Хорошие кеды! Размер точно как по таблице.к
It came very fast. Only the print is smaller size than the one in the photograph
The product is high quality, is simply beautiful, quickly came to my house, the number I ordered the shoes is the correct served me perfectly, am very happy, they really are wonderful thank you
Order one more number, come very fair
Very nice slippers, it's come soon, they look good and well the drawings, I recommend them, I'm happy with them.
They look like in the picture. Keds came whole, without damage. On the outer surface on the white fabric there is a small yellow stain, but not critical. Keds are really small. At its 37 size ordered 38 and they butt. For its price look very good. In Moscow, the order was about two weeks. Thank you store!
They're perfect, beautiful and just like in the picture, I love them.
Lovely and perfect, thank you for the gift of socks
Very happy with the result. Looks like a very good shoe. Very fast delivery. To say it came with some gift socks. Thank you very much❤
Pimples! It's missing to see when you wash them what's wrong with the drawing, but they're beautiful. They also gave me some Christmas socks. They arrived in 2weeks. I recommend them to you
Everything's perfect, I get there sooner than expected. I recommend it to 100%.
Same as in the photo. Shipping very fast. Look at measurements in the description because they correspond to the centimeters they indicate. Regarding Spanish size, one more.