SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love the dress. As to the image I recommend. I arrive sooner than expected.
Dress is really nice
I am very satisfied with the dress. It's the same in the pictures. A greeting from Algeria
The dress is dark cherry color, the fabric is dense, the lines are all even, in general, I really liked it. Of course, on growth 170 I would like a more authentic sleeve, but in this case a little roll up, so it looks better. The dimensional grid corresponds to reality
Going crazy. Going crazy.
Dress Chic!!!! High
Extremely extremely Pretty dress. Looks much better in real. Thankyou store. Will come back again.
Elegant and well made dress. Synthetic fabric. Clever and flattering design. “One size” would max out at about a UK/AU 14. Nice belt but more to fit a med size waist. Easily replaced with any belt though. Waist falls from under bust so fits all sizes. Sheer sleeves with shirring at cuffs. Great value and although synthetic fabric, not see through, solid colour. Recommend this dress.
Order arrived in a week in Spain, in perfect condition and just what was expected, I recommend
The dress is beautiful!! Exactly as in the picture. Sublime color. I usually make a European size and it suits me. With belt a little cedar for me but I can put another. I measure 1m70 and it happens to me above the ankle. Sends very very fast, received in 1 week in France.
Soft non-transparent fabric. Color just like the photo, lovely dress the belt has a measurement and it hasn't gotten to me to close in the hole but I made it like a front knot and it was nice.
The dress is very nice like this in the picture arrived in 10 days Thank you store I recommend
Very nice dress identical to the description I like a lot
Very good of everything
J'adore goods
Very precise, as on description, identical color. I'm 1m70 and it happens to me above the ankle, I would have liked longer.
The same picture is crazy and the color and cloth is terrible and fast delivery on the mail and paid 7 riyals and Shi For The Mail.
as described and as seen on photos . love it. took 3 weeks for delivery to Australia.
very beautiful and long dress. love it