SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
PRECIOSO!! No me fío de comprar vestidos así de webs pero me quedo precioso
Canon quality at the top perfect size too canon delivery as expected .. It is not transparent
Canooooon j’adore même,vous aller pas regretter carrément!!!
It's just like the picture. The only problem is the top, chest. It's a little weird.
Looks very much like the two Piece set from another shop. Very fast delivery. Very kind store.
Asser well sewn except at the breasts otherwise superb dress I took a size L and she will delight me, I'm really trooooop happy with my purchases. The store is very communicative and if you do not know what size to take go ask him is what I did and for once it's nickel✨✨And I had to receive the package on July 10 in the end I received it on July 2 very satisfied with the fast delivery
Well received. Frankly nothing to say. I love but phew. Look forward to dating that dress. A real blow of heart
Impeccable, I took a size L. Maybe a little too big but it passes
Perfect I really advise you
Really perfect, she is very beautiful. Just be careful if you want it to marry your shapes take a size below
Arrived less than 10 days, nice material, take your usual size.
Product 100% good as pictured with good fabric I recevuto the parcel after 10giorni as expected I recommend this product and other product from this store.
If you are in between medium and large. Take large especially if you have curves.
Gente veio muito rápido aqui no PARÁ, o tecido é bem fino tipo acho que é cetim bem molhinho, veio igual na descrição não tem bojo.
Parcel arrived open but very nice dress. I took Size M for measurements 90-70-100. Perfect
Really pretty it's a shame she does not fit me .. Slightly transparent, slits too high for my thigh and buttocks. My breasts do not fit in (I do E) so here it's really a shame. If you do above size 40-42 I think you can forget this pretty dress!
Really nice as in the photo a little short in front of where you and that there is the Lajean open me I took Size M perfectly well
15 days to nyc. this dress is so cute.buy it!!!. it's a true size large.i prolly could've sized down if I wanted it tighter fit.
this dress is really amazing i have no words
It's beautiful I love, faithful size. The store is super communicating I'm too in love