SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it came just in time ! took prob 2 weeks to get here but overall I love it & it fits me well <3
It's just like the pictures. The quality is quite good and the skirt is not very short, plus it arrived before time
Fast shipping ! My size in US is S, I order M size but still too small … the dress are soo cute! I dont need to return it , I just need to lose weight so this suit will fit!
Exactly like photo. Good quality material
It is beautiful the quality of the fabric is the best and the seams are Couture. The truth comes in the best conditions
The product is exactly the picture but I’d recommend ordering a size up. I’m a small but I ordered a medium. It’s so cute and I got so many compliments! It also arrived pretty fast and I LOVE it.
From the costume in delight! I came to Chelyabinsk in 11 days. The material is excellent, dense. The color is bright saturated. On the growth of 170 the skirt is not short, there are shorts made of lining. Size s sat perfectly. Threads do not stick out, everything is qualitatively sewn.
I wear the size S, but just in case I took M, I was afraid not to fit into the skirt on the hips. The whole village is perfect, the threads do not stick out anywhere, it came very quickly, the purchase is happy madly.
На параметры 87-68-93 , заказала размер М . Костюм нравится , спасибо!)
Это.Просто.офигенно. Идёт размер в размер. S хорошо подходит на S-xs. Юбка короткая, большой плюс что внизу есть шорты. Я довольна, смотрится нарядно и он тёплый. После стирки не изменился.
This was unbelievably good quality. My sister thought I paid over $100. I’m usually a small like size 2-4 and I got a medium and it fit me PERFECTLY. I’m a 34DD size 26inch waist for reference
Came in the expected perfect condition, fits well, arrived earlier than stated, good quality: Recommend!
It is super cute!!!! I love it but the skirt is too short so size up. I got an M and I am 120, 5’3. If you pull the skirt down to your hips it looks fine! <3 lovely product. Very satisfied.
Good quality, girls, if you do not fit the size s means you do not have s
This was so beautiful in person because it look exactly like the picture! The quality is very lux feel & it definitely give me that girly aesthetic that I love. Skirt was a little short so watch it if your thick. Shipped quickly. Thank you, will order again! IG: Callmeprincessnae
So so good perfect sizing under shorts under the skirt was super small!! I had the cut them out to be able to put the skirt on But the skirt it’s self fits perfect really good material beautiful colour so pleased with my buy!!
The costume is good, but unfortunately did not fit me in size. Very short skirt and jacket is also too small :( it was necessary to take the size of M. The store immediately agreed to return the money for that to him thank you very much