SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just oboldenaya jacket, I wear without removing, warm, soft, I thought it would be a little more but also also excellent
Cool sweatshirt, warm, after washing remained in the same condition, does not shed, in the Krasnodar Territory came for 2,5 weeks
It came as in the picture, only the hood is slightly lighter than in the picture
Comfortable, warm (wear a T-shirt under it) very cute you know! Fast delivery less than 2 weeks
i expected the inside to be a little softer but it’s perfectly capable of keeping you warm the way it is, i love the writing and the way the hoodie fits on me. buy it a size bigger though because the hood part does look weird on me cause it’s too small but you should definitely buy it
great product - so soft and i sized up and it fits perfectly - shipped in 10 days :D
very nice,I like it,so beautiful.
Very good quality, very accurate to the photo, warm and arrived fast and I was included a ponytail
Fast shipping , soft , thx
Warm jacket, nice fabric, very like
it actually looks just like the photo but order larger since it runs small lmao
It’s real nice and looks just like the pic size up if you want it oversized
incredibly comfortable
my favorite looks exactly like picture
i usually wear a medium and got an xlarge because i wanted it a little oversized which was perfect so def size up but other than that its true to size and it got here wayyy earlier than expected (and i live like in the middle of nowhere so i was surprised) also random pics cause i want my coin
It’s very very soft and comfortable if you want a loose or an oversized look I definitely recommend sizing up at least one or two sizes I usually wear a medium so I ordered a large and it fits perfectly it also came a lot faster than expected since the shipping was very fast
Cute but small
so cute!!! fits perfect, a thinner material, but super warm and soft. i like when sweatshirts are thinner anyway, i like the pre-worn in feel :) would recommend!!!!
very good. the inside is very fluffy. my father did not approve... i love it. would definitely recommend :)))