SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Muy contento, el producto bien empaquetado y sobretodo rápido, en sólo 7 días ya tenía mi pedido en casa
For the price they can't be asked much either but they do well. The sole wears out relatively quickly, if it's too cold they don't warm and the waterproofing because a light rain holds it but if you put your foot in a puddle get fucked up On the other hand the system to buckle is comfortable to remove and put and save yourself tying your laces every time. The plantil are very fine if you're going to be on your feet the best thing is to buy her some more quilts. Ultimately they are solvent boots for the price they have but not expect a great wonder. I'm the second ones you bought because to work I'm good at but I wouldn't use them for long walks up the mountain.
Light but for that price they are fine, see what they last, when it is given to it
It's the third ones I buy I use to work and they're doing great. Good value for money.
Quickly sent Quality for its money justifies More like rubber like Someone can expect like bertsy No guys outsole soft foamed PU The top even on Leatherette is not like For such money Super The dimensions correspond to the current in the current Took on one size more just insole warm and super
Great shoes. -Five. In-25 without a warm sock freeze
Excellent quality, super comfortable the size is right.
За 1400 ₽ нормальная осенняя обувь, которую не жалко убить на работе. Из минусов могу отметить тонкую подошву, торчащие местами нитки (не критично, но всё же) и легко царапающаяся кожа. По размерности могу сказать, что на свой 42 взял 43 и он оказался немного великоват. Компенсировал это дело двойной стелькой и тем самым решил проблему с тонкой подошвой.
I took on the size of more of the reviews wrote the unlikely. Everything came up. Husband measured said comfortable, light
After testing them for a week, I can say I'm happy. They are light and comfortable. I usually use a 39. I would have needed half a number more. I recommend ordering one more number and if anything, put a template on it if necessary, and so they will be even warmer. It took about 10 days
fast delivery. product as described. very beautiful swat. they are a bit light, but looks quality
Super
Excellent opportunity. Well finished boots. Size fits. Recommended
They look good. We'll have to donate them and see what they last and how they treat feet. By the way. They're very light.
Very good quality, they are comfortable and light, recommended store. Possibly the fastest shipment I 've received, thank you.
Really well done. Lightweight, non-slip and seem robust but elastic. Thank you
The goods are well packed. Came safe and sound. Exactly as in the pictures. Strong sole, it is possible to tie laces, zipper on the side for quick removal and Velcro for fixation. Movement in shoes is not shy, the leg is perfectly moving and less tired by my feelings
son cómodas y a venido super rápido ,:-)
Perfectas, pedire 5 pares para tenerlas ahi de reserva.
Very good as in the photos I am super satisfied, super fast shipping the product arrived in less than 6 days