We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received my shoes on time, it's the same on the picture, thanks store
Super beautiful and good quality!
Shoes are good, soft. There's a little smell. I was wrong with the size. Great. Packed well.
For a long time I fell in love with this brand, I ordered it with Tao. The shoes are elegant, like everything at Bigtree. Size 37 came up to Europ. 37, but my leg is narrow and my thumb is long, goes into the spout of shoes, if the shape of the foot is different, then it is better to take a larger size size. Heel height is great for work, for walking, the leg does not get tired
Shoes are excellent. I ordered 7.5 cm heel. I have a comfortable 23.7 cm foot. I took 24.5 cm because the leg is wide. sat perfectly.
The parcel came quickly. Track tracked. At the stop-25 cm, took the 40th size. The size is a little loose, but if you take less, then the fingers will Press. Insoles will buy and will be excellent. Thank you very much to the store that helped to choose the right size and thanks for the gifts, very nice and unexpected. The color is snow-white, very beautiful, there was no marriage. Seller good. Recommend. 5 ++++++++++
it arrived today and it's beautiful but I bought a size smaller so I will have to order it again but it looks just like the pic.
Very satisfied with the purchase, fast delivery to Novosibirsk. Well packed, in life I wear 36-37, took 37 (foot length 23,5) perfectly fit, comfortable shoe. On a narrow rise. Nibs in the kit. Thank you! Recommend! With the store did not communicate
Это не туфли - это сказка!!! Качество - супер!!! Идеальные туфли!!! Очень удобная колодка!!! На 26 см, взяла 43 китайский - ноге удобно и кайфово!!! Рекомендую!!!
Came quickly, very pleasant. There is a smell, like new shoes. Comfortable, beautiful, stable, the glue does not stick out anywhere. I definitely advise and already think what color will buy the following)) according to the reviews took 40 size on the foot 24.5. Thank you!!!
They got here real quick! I received them in good condition and the store has protected them very well. As for the size it is perfect guide me by the seller's measurements and if it turned out, they are very comfortable and seem to be of good quality. Thank you very much!
Туфли классные, колодка удобная, каблук 7.5 очень удобно, но маломерят.
Beautiful, very comfortable, very well protected. Size according to table. Enchanted, super fast shipping
They're beautiful, just that they didn't hurt me was a size but I'll try to ask for others to have.
Ordered 17.10. Order delivered 02.11. Novokuznetsk. got in the Sberbank department. I have a stop 23,5. Read the feedback, Took 0,5 more. Not big and not small. The heel is different from the shoes themselves. She took it to the wedding.
Ideal White classic matte shoes. The length of the foot 245 took 38. They sat perfectly. The heel is harsh, but still carried. Purchased for 1523 rubles.
Beautiful high quality I recommend
2 weeks to St. Petersburg, the heel is perfect in height, but!! Who has a wide foot-it will hurt to walk, shoes on a narrow leg. The size discount is accurate, 7 by 23,5 just. In the kit there are spare covers.
Took shoes for the wedding and very worried that they would arrive on time and without marriage;) Thank you very much to the store! They are perfect!!! Very comfortable and beautiful!!! And delivery less than a month))) I recommend to everyone unequivocally
Matches the description. For the quality to see on the long term but in view of the price does the job