SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing quality! Literally feels like a sweatshirt not the cheap stuff u usually get from these kinds sites ! Just not embroidered like stated more like screenprinted !:)
ЕПТ ОЧ КРУТАЯ КОФТА!!!!✋❤❤❤
Item consistent to the description, excellent material very warm. Color more soft than the picture. Right size. Beautiful shape, sweatshirt worn. Absolutely recommended. Seller available for clarification at any time.
He arrived late but it does not matter, he is of very good quality it is crazy.
Beautiful Nice fine stofie
Bought an XL for my girl, she wears a small but she like big sweaters. Fits perfectly & love the color + quality
Super soft, vibrant, really good quality. Not very stretchy, if you want oversized order bigger than usual
Top top top quality!!! Falls not mega oversized so I would size bigger take than normal but also your normal size is good
The fabric is not accurate to the image but the sweter is beautiful and of quality equally. It took a little longer than expected to arrive but the store contacted me to inform me. I recommend the product and seller that is reliable.
Take the cute ぶあつい
look like the picture
Just like the picture, it's beautiful
Absolutely beautiful perfectly corresponds to the description I advise it at 100% !!! Good size, quality material, perfect
Lindó beautiful
I arrived late Very high quality favorite
Very nice sweater superb the color I recommend even if it took time to come
Excellent.
I love it. The color is somewhat lighter. But otherwise it's according to the description. Pretty soft and fluffy
Very good item, very beautiful colors too, I recommend
You can't go wrong buying this sweatshirt.I've been looking for a favorite sweatshirt for years. I finally found this to be the ONE! It's cute, soft and comfy, very ture to size, and good value for the price. Everything is so perfect about it.Everything i've been looking for. very happy with purchase!