SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful, but with a bad smell, but very beautiful
The skirt is excellent. All in size. The quality is high. Thank you so much! Recommend!!!
Super fast shipping. Order 3.06 in Kiev New Mail took 16.06. The model is very successful, leatherette tight, the lines are external even, the zipper in the side. Cut from behind, but you can flip. At 52 took 4 ххххл, sat perfectly! Thank you, purchase is happy!
The order arrived in 20 and is of good quality.
Great fabric and skirt. However, since higher quality than typical PU leather, it does not provide the same stretch. I ordered wrong size for wife - too small. Will try to exchange for larger size since she likes it so much.
The skirt is bigger at 40-42, put on a cut from behind, so it seems better to sit. If with a jacket then norms, the quality is excellent!
The skirt is very cool, the seams are smooth, on my 44 places perfect! Slightly freely)) delivery to Kiev took about 1 month, took in new mail!! I recommend this store
Ordered on March 20 in yakutya received on April 10. Super fast. The skirt is probably the only thing I ordered for myself and fit perfectly. From 108 on 120 growth 180 risked ordered 5 XL belly after birth a little hanging tightened Superski and at the same time does not transfer the inside. There's a little smell. The cut can be in front of the back in general I liked everything. With my parameters she even thinks me)))
Excellent! From the other comments I had very good expectations, and I wasn't disappointed, I asked for size M, I'm waist 75cm, hip 101, and my height is 1,54 mt, I liked the material although it is leather it is not so rigid and good a tube skirt that favors every figure. As for delivery time were 19 days, the truth was pretty fast for what I expected from the alarm state that's around the Coronavirus. And although I never wrote to the store, the notifications were very accurate as to the tracking, I arrived the same day you notified the delivery. Happy with the purchase.
Skirt very much liked! Sew well, stitches smooth. But! The difference between front and rear length is 1 cm. Opened the dispute, some of the money returned. Sweden will move forward! The quality of faux leather was very pleased. Order, don't regret it. Took size m. Waist circumference-70 cm, Beader circumference 93 cm. It sits well as a cast.