SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very beautiful and worth buying. good quality. love it so much.
Excellent the quality of the right size dress, and the store very attentive, and it came to me 3 days before I remembered it charm me
Je suis satisfaite la robe correspond exactement à la foto. Livraison très rapide commande passée le 04/08 reçue le 13/08 en France. La robe est de bonne qualité. Porte 42Eu j'ai commandé taille 10. Merci.
Very beautiful, is perfect well tailored and detailed workmanship, high quality, love this store and indicate all buyers. Super attentive and great quality and perfect finish.
Met my expectations. Ordered a number more to risk not be small. Arrived super fast!
Estoy encantada con la calidad des vestido, tanto el tejido como el corte y la decoración son de excelente calidad y tal cual se muestras en las fotos del vendedor de otras clientas(como si lo hubiera comprado en una tienda local). Siguiendo la tabla de medidas escogí mi talla a la perfección lo único que para mí en la zona del pecho y hombros me ha quedado algo olgado y tendré que cogerlo pero es porque sino de caderas no me hubiera entrado una talla menor. Hasta el momento solo lo he usado para probarmelo y me sentí cómoda con él. Estoy encantada. El envío ha sido en menos de días naturales, una pasada!! Y siempre informando del estado logístico, chapó por el vendedor.
Come in 5 day
Платье прекрасное. На рост 168 см и параметры 96-76-108 взяла размер 14. Размерная сетка соответствует действительности. Как и ожидала в бедрах платье село идеально. В талии и в груди немного широкое, но я его . На мой рост, когда я босиком, то платье в пол, а если обуть туфли на каблуке, то платье не будет касаться пола. Цвет соответствует фото. Ткань 100% полиэстер. Ткань-сетка верхнего слоя мягкая и приятная на ощупь. Покроено платье отлично: все симметрично и нитки не торчат. Заказ пришел в Украину меньше, чем за 2 недели (супер быстро). Единственный минус это упаковка. Платье положили в 2 пакета. Внутренний даже без застежки. По городу доставка выпала на дождливые дни и когда я распаковала платье оно было полностью мокрым. Повезло, что не успело приобрести неприятный запах или заплесневеть.
Wonderful dress. Beautiful and comfortable. Light, with thoughtful style. The store correctly suggested the size for which he separate thanks. On parameters 90-76-96 and height 170 cm size 10 suited perfectly.
Invited in-6.3 arrived in 23.4. Compatible לתיאור וזהה picture. Zipper slightly hangs besides perfect. Sizes of me are: 95/74/97 Height 170 Weight 62 Took Measure 6 according to table sizes-Sitting Bull on the body.