We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent light dress, quality completely arranged. There was a problem with delivery, the Mail lost the parcel and assigned her a foreign number, but everything was eventually fixed.
Good dress, cotton fabric, pleasant to the body. Free, the fabric beautifully plays in motion. The color is more orange than red, but still OK. Recommend! My parameters are 82-63-93, height 163
A good dress for its money, took on pregnancy, generally wear C, took M, on the height of 162 to the ankle. Sits freely, but does not hang, enough until the end of the term. The fabric is not the same as in the photo, but not bad, for the summer there will be norms. The order took 3 weeks.
Perfect satin like material. Thank you
Very good goods! Seller recommend!
The goods came quickly. Pleasant fabric to the body. packed very well-a branded package with a clip (3 photos). In the armhole is a little big, but after washing and ironing, perhaps it will be just. I like the goods. store Thank you As I intend to wear, I will complement the review.
Ordered 11.01.2020 received at the Post 27.02.2020 the dress is good, there is no foreign smell
The dress is cool! The composition resembles a staple., very pleasant to the body, the style is uncomplicated, but it sits cool. For girls with small breasts. Thank you very much to the store, asked to send quickly, everything was done as it should, I'll take it on vacation.
The goods came all with marriage! Very upset
Size compatible with table, color such as the picture, after garment slightly odstaje armpit, but I think that after wypraniu the ułoży. Myślałam that Will material troszkę thicker, but for the amount is probably OK.