SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality costume. At 44-46 took L. And the waist skirt is free. Cardigan is not super oversize. Knitwear shines through. But in general-as in the picture
To Nizhny Novgorod about a month. The suit is soft, dense, there is a small smell. The belt is very long, the buttons are sewn well) it seems not to shine through. My parameters are 86-61-91, height 175, at the waist the skirt is slightly large, but it is easy to fix, tightening the elastic inside.
The order was sent quickly. But delivered two months. The store's fault is not in this. Thanks to our ukrmail. Two weeks the parcel was held in Kiev and another two weeks already in Odessa. The seller is clever, twice extended the protection period of the order, was in touch. And now about the order itself. My expectations were simply rewarded. The suit is just great. The quality is fine, the threads do not stick out. Color white. Size M on the parameters og 96 from 76 OB 104 came up perfectly (wear L or XL). Nowhere presses, sleeves just. There's a belt. Knitting is not dense. A cardigan and a skirt can be mixed with other things. I recommend the seller and the product. Buy, you will not regret.
Nice suit. Warm, comfortable. Jacket under the oversize on my parameters 88-66-89 and height 161 cm. In general for 600 rubles really liked. Thank you.
Well packed, it was 1,5 months this is a long, kind of norm, but the jacket is pricked, sociable store,
It was 2 weeks. The costume is excellent, I really liked it. Height 153 cm, 84-64-85. The sleeve is long for me.
Delivery to Kiev took more than 2 months. Quality is normal. All the lines are even, odorless, the fabric tingles a little (on the tag is indicated 100% acrylic), the color is something average between white and milk. It is worth noting that in the fabric together with white threads in places woven brown or black and not always can be removed .. I wear a XS-S and on my parameters 82-64-90, height 170 cm, weight 53 kg the jacket of the village is very oversize (even the belt does not particularly save the situation + deflated shoulders create a cumbersome effect), the skirt is good (however, the fabric is quite thin and shines through).
Suit good. Fast shipping and delivery to Russia too (9 days) but the RF sending walked 21 day. Can of course and holiday season, but as it was disturbing. Take in the present. Later will add a review.
On the Russian 42/44 size ordered s-came clearly, the material is not electrified, not pricked. Everything is fine.