SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I take the second) at 52 size perfectly sat down, the quality is decent, the color is lighter than in the store's photo
Очень хорошее качество, плотный Катон, похож на тонкую джинсу, посадка средняя. На об 102 см прям идеально , не в обтяг и не большие, пришли за две недели, отправляли долго. Рекомендую
My height is 164. Waist 69, hips 92. Landing at trousers is medium, I would like to be higher than landing of course. Pants on the split, did not like that they bubble on the stomach, but the purchase decided to leave.
Pants are cool, I'm very happy
The quality is good, not very thin and not very dense for the summer spring. On the parameters 104 and height 175 ordered 2XL, sat down freely but not oversize. For me, of course, short, but took it as a summer option and a warm spring. Recommend.
Хорошая покупка. Сначала надела при примерке, сели в облипку, испугалась. после стирки растянулись чуть сильнее, если хотите как на модели берите больший размер. Мои параметры 69-95 рост 160. Мнутся. Карманы выделяются. Ткань плотная но тонкая. Хорошая покупка. Резинка на поясе, штаны не расстёгиваются. Швы хорошие, карманы в порядке, никаких дефектов. Продавец молодец. Пришли быстро
Pants are excellent. Size L on the parameters from 77 and about 90, height 168 cm came up like a good thing. I was satisfied with both quality and style.
Заказ доставлен за 13 дней в постамат пятёрочки. Хорошее качество, заказываю второй раз. Удобные, после стирки форму держат
Panties are super. On OB 95 sat down as on the store's model. Everything is smooth and well sewn. I took myself on about 109, small. Fabric with stretch. Well, the daughter came to visit, she was approached. It is a pity that only small sizes. The width of the product corresponds to the size table of the seller. The goods came quickly, packed all is well.
Fast shipment and delivery. Stretchable material. On the ass 90 took M (height 156 cm, waist 67). Slightly strange sit behind the elastic band-bubble. Maybe it's my ass is not a nut)))))). Before these took the size of S-were in a hobo; the style suggests a free landing, so I took M-normally now.
На об 113 підійшли) Виглядають цілком пристойно. Доставка близько місяця на поштомат Meest express.
Delivery 2 weeks in Krasnodar. Good quality pants. Not thick and not thin. My height is 158 cm, took the size S, the waist does not press, all is well, comfortable) the ankle is open, shortened and wanted) in black color I ordered more)) Thank you to the store for the fast delivery to Postamat!
Какие классные ) мягкие ,хорошо тянутся ! Лёгкий джинс . На бёдра 96 заказала xl все идеально свободно есть запас
Really liked, came up to the figure! Waist 90, hip 101, have belly. Delivery is fast, 1 week to the RT in the store "5KA".
Стильные брючки Штаны такого плана моя любовь Доставка стандартная около 10 дней Упакованы отлично Качество пошива шикарное, строчки ровные Материал: хлопок, спандекс Достаточно плотные, немного тянутся Брючки на резинке, есть петельки под ремень Спереди и сзади карманы На параметры 85/62/90 рост 164 заказала размер М Всё устраивает, но хотелось быть чуть-чуть прибавить длину Ну а так девочки, конечно же к покупке рекомендую ♥️
Карманы дырявые и в стрелах. На бедра 104 и талию 84 сели плотно, заказывала XXL, очень плотные, не на лето, короткие, внизу расклешенные, видимо, для подворота.
At a height of 164 above the ankle, from 80, about 104. L just right.
I ordered 22.01.2021, the parcel came to the Post Office in Novosibirsk on 09.02.2021. Everything, as expected-the quality is good, the size in my Russian 50-52 (from 89/OB 104) approached, sat down freely, you could take a smaller size size size. Before sending to Russia, this parcel was completed with another shipment in one package, the track was tracked. You can definitely take it.
January 15 ordered, February 9 received in Stavropol territory. At about 104, XXL sat down as it should, not in the form, but not widely. On height 165 length on the ankle, you can turn and everything is fine. Yes, shoes, pendants and a jacket also bought on Ali. I recommend to everyone, thank you to the store.
2020-10-22 ordered, received 10.11.2020. pants exactly as in the photo, color, style! Excellent, in my size, no more, no less!!! I can not find in the store with fitting..., and here... Perfectly)! the elastic band does not press, very comfortable! the widest place of the leg down, in 4 cm. From Step joint 29 cm, my leg in this place 50.5 cm.)) my parameters: height 165 cm., From 75 cm., About 95 see store still souvenir put)