SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Spectacular store the goods justified about a week but it came quickly in time thanks
Доставка быстрая, платье шикарно смотрится, если фигура это позволяет (желательно иметь не меньше 2 размера груди), но материал оставляет желать лучшего.
She is beautiful and arrive quickly, I recommend +++
Dress well sat, a little stick out strings but it's not a problem)
Similar to picture nice material
The dress is very beautiful, but thin, you can wear it, for this money, just a gift! Stretches well, it is better to take in size
Great quality product. Super loved.
Thank you so much! Size m directly to the point on me). Dress stretches
This is the most profitable investment of 750 rubles in clothes. The dress came in 7 days, I thought it would come terrible and unpleasant in quality dress, but to the touch-top, looks on me-cool, I'm very happy!
Very nice. Stretchy material. If you want it to be a little tighter size down
Beautiful, nothing to complain about. I took my usual size and it suits me
Great dress. It came very crumpled, but it's normal, after the iron everything is super. No smell
Very cool dress, just like in the picture
Well, what to say. Size M some small. I do not know how the ladies fit into it 98 cm in the volume of milestone and bottom. I have 90/70/90. I would like more freely, especially at the waist.
Fabric very tasty, stretches. Use 44 in breasts and the G gave right. Only found a little odd cutting, maaaaas for use.
Boa
It was about 3 weeks, the quality is not bad, you need to iron.
Dress stunning ברמותתתת sitting bomb on הגוףףףף. stretchy fabric. Slit side bit high should close it. dress שאפילו under don't need to put חזיה not reflect nothing
Идеальное попадание в размер. По качеству не самое лучшее, но цене соответствует. Дошло за месяц (РБ). Очень красиво выглядит)
This dress didn't reach me. But the store gave me the refund. Very kind. I recommend it