SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nugget take a size above for example if you do S like me take M
I recommend 100% I took a size S I do XS/S usually and I do about 1m65 and it falls well
Comment vous dire que je suis vraiment satisfaite de mon achat. Un de mes meilleurs vraiment. Je m’attendez à une qualité vraiment moins bien mais ça dépasse mes attentes. La robe est vraiment fluide, légère en plus de cela elle n’a pas l’air transparente. Vraiment idéal pour l’été. Je vous la recommande vous serez vraiment pas déçu. Je crois que c’est la première fois que je fais un commentaire aussi long tellement je suis satisfaite lol. Ah oui je mesure 1m64, 60 Kg et j’ai pris du L. Et c’est parfait!
Very fine material very pretty model little concern with the dress the store directly solved the problem
Ok…..
J’aime beaucoup !! Prenez une taille au dessus moi je fais du L j’ai pris du XL et ça va ^^
Very happy. Light fabrics but for the summer it is perfect. Delivered in 8 days in France
Dress not transparent. You just have to iron it but it does not matter. Super light material for summer. Long. I do 1m60 I usually do l for the top and m for the bottom. I took it in xl and I do not regret I advise you to be sure to take a high size but otherwise very nice dress frankly I kiffe and I recommend it fooooort and it is shipped to date indicates
I recommend it, don't be afraid when you ask it to come really, it's nice and for the price it's fine.
Arrival before the scheduled date. The dress suits me perfectly, it does not drag on the floor. I took a size S, I'm 1m55 for 63kg. I recommend it with eyes closed girls.
Beautiful!!!
Fluid fabrics, I took a size s suitable perfect for a person who measures 1m60
I love the dress. it meets and exceeds my expectations for it. light flowy material, neat sewing. if u aren't sure just buy it, u won't regret it. will be buying in other colors
la robe est arrivée rapidement la taille correspond je mesure 1m56 j'ai pris du XL est parfait le tissu cependant est transparente et très léger vraiment je recommande.
Good but the material is a little thin, put something underneath. It is short for me I do 1m63 it is necessary to take the size L. Wrinkle quickly
I'm surprised but frankly I like it very much. Quite light on the other hand but not transparent. (Pass it must be even better)
Cannon look forward to taking another color
I measure 1m58 and a size S is perfect
She is just beautiful!! I will recommend it! They arrived in 10 days as planned. I am so happy: D The fabric is very light and pleasant for spring and summer, it is also very fluid. I'm 1m60 and it happens to me below the perfect ankle! I usually do S but I preferred to take M and I was right but a S would go too but to be more comfortable a M is better.
Great, arrive in 8 days! Some sons that exceeds nothing bad, good quality for the price!