SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, of course the quality is tolerable. The width is large. Age 5 years here. And probably need a podjubnik, or it is not clear below hanging. Overall normal.
I ordered 29.12. Today 21.01 received at the post office. The dress is just wonderful I hope my granddaughter likes. Top HB, povyubnik like too, the tulle skirt itself. The loops correspond to the buttons. Sewn very neatly. Track tracked. Thank you very much for the fast delivery and quality goods.
It came quickly, the dress is good, with a smell). Cotton, we 5,5 years ordered 6 T. Sits perfectly, and on growth will go. Black Tag on white dress (you need to steam). Iron a whole problem, especially ryushechki. The steamer also does not cope well. In general, a very good dress for such money, simple and elegant. I advise
Excellent dress, matches the photo and size. She took for 5 years (growth 110-116). Slightly stick out thread, not scary, quality good cotton lining, air skirt! It took a long 22 days to Saratov ..... but by the holiday managed to
Excellent dress, thin, light. At a height of 98 cm (3 years) 4 the size of the villages with a margin, but you can already wear it now. The top and lining is cotton, the top skirt is synthetic, but soft. Accessories quality. Delivery is very fast, the order has issued 27.10, and 10.11 parcel came to the country
Ordered T3 for a girl of 90 cm for 2 years, it will be a little more! But this is for the best! The dress is very beautiful, it claps up, the bottom is made of mesh cut and sewn! The dress is very cool!! I want to order the second as a gift!!! Thank you very much to the store for the fast delivery
The parcel arrived in 20 days. Tracked. The dress came the same as in the photo. At a height of 126 cm 8 t is ideal. There are jambs on the first photo can be seen, I align with scissors. And so the dress is good, took for 585. In the new year we will be a mouse)). Lining 100% cotton.
Super super fast to Sverdlovsk region 15 days!!! I bought it as a gift for my daughter's birthday. got in time! nice! size I think that will suit. daughter growth of 110, took According to reviews 7r-r. marking costs 140. after fitting, I will add a review. petticoat cotton and chest too. threads do not stick out, everything is smooth. wash, iron, will be OK! no smell.
Fast delivery-12 days. The dress is excellent for its price, for a one-time matinee or Christmas tree in the DK is the most. Well suited for snowflake outfit. Top and bottom skirt HB. 0жидание-реальность matches. Size too)) For 3 years and height 95 cm (weight 14 kg) took 3 T, the dress to the daughter just (see photo). Top on dense children sewn, fit all)))
In principle, 5. Although the store did not send the order for a very long time. I even wrote a letter, and the miracle was done. Track number is tracked, delivery is exactly a month to the Novgorod region. The color is beautiful, the material of the top and the lining is similar to cotton. Sometimes a little threads stick out, but quite a little. Sewing dresses is such that if the length is good, but only in width we are very large. The dress will not be long, if in volume just, the length will be somewhere knee-length, maybe even slightly higher. Although, of course, you can tighten the ribbons on your back, but still it will not be the same. The dress is wide. My daughter is 4 years old, but to the dress in width was just, we grow at least a year, or even 2. although in length I like now.