SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything perfect
Pay just super. To Lviv Pollo 20 dnev (zamovila 21.12, otrimala 09.01). On the River 110 and Vaga 16 kg took 4 T, in time. Boolo brother 5 T, boolo can wear and Lyth without tail. Ale I'm a brother on the bottom in the bright, then yakraz Super without reserve and on the fish. Pay for the simple laying of tulle, pishnenka, zupka Atlas, baby garni. Creela put a book at the Great, then in the day became rivnenki, Licher zmenshiti rubber band treba, The Shield "stood". The hoop of the cane is nerivno Rieg, so I will correct. Bo Tze dribnici, on the background of the yellow suit. Donya in the grab! Photo reviews Posti. Potim to the bottom of the Holy One! Uncle store!!!
Very beautiful suit! Stitched from Ido, but delivery 2 months! Not dressed. I'll sell.
The dress was pleasant, ordered 28.11.19, received under Christmas 6.12.20, in the Irkutsk region, expected faster for the new year, but also so well. Buttons at the waist of the dress for the train in place, the thread does not stick out, there is no smell, the dress almost did not iron, it came well packed, the wings are also not crumpled, the train is very beautifully shiny quite lush, the pattern on the dress is clear. The goods were tracked, the store quickly answered all questions. Seller recommend.
For a girl of 4 years 102 cm 19 kg. 5 T slightly in the back of the bolshevat, and by volume and in length itself. Awesome quality. The fire is simple. Thick dress fabric, cotton lining. Tulle is magnificent, quality. In the wig bangs to correct. Delivery is fast. Thank you huge store
Dress in a word super super super, size for 5 years height 104 took 5 T, slightly more but not scary, I recommend the store and put 10 stars
Everything is just super. I took the whole set. size 8 came height 140, size 6 height 130, the quality of the dress is super. and the wig is just a dream))), the hair is very soft and long. thank you very much
just like the photos amazing
Great full size as it looks 4 years delivery fast two weeks
The dress is gorgeous! Delight! The child is happy to me, I think I have never been so happy with the goods from China. The material is dense, everything is sewn smoothly, the lining is cotton soft. "Tail" is unfastened, on two buttons on the sides)) but with it of course more effective! The height of 110 size 5 is excellent. There's a little stock. Shipping fast! Thank you very much for such beauty