SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery 3 months. Movement was tracked. More than once extended protection. The dress is wonderful. The color is dark blue. Beautiful, elegant. Sewing neat. No smell. Dress made of cotton on thin cotton. Lining. Zipper to waist. Deserved 5 stars, despite the long delivery. Thank you.
The dress is good. Size 12 is written on height 160. The bow is not sewn very well, the seam is not processed, the threads stick out. And so in general a good dress. Material cotton, there is a lining.
A lot of SA beautiful, good matter, but a lot of submissive.
The dress is very beautiful, cotton. The daughter saw and immediately dressed for the holiday. Lightning first ate, but then developed.
The dress is still too big for us, we will grow up by the summer. At the neck and on the pellet of the sleeve there is a small marriage: a light obtachka in places stitched outward
THE dress is cotton firm and very good. Beautiful seen on mobile. Bright colors. buy no doubt. Arrived a little late but was notified about the delay that happens in Brazil. Congratulations to the store and stores. Thank you.
The dress is beautiful. There are certainly shortcomings, but everything is decent. And in the feast, and in the world .... Not yet measured, but I think on the growth of 122 will do. Thank you!!!
The dress itself is cute, a slight smell is present. Sent for a long time, but came relatively quickly. A small marriage in the neck, I think when ironing can be corrected. Size fits. recommend
My expectations have been met. Dress recommend. The only thing, ask to check before sending the parcel for marriage. I have a little lining fabric turned on the front side on one side of the sleeve armhole. otherwise the purchase is happy. Threads sticking out did not notice. For marriage in tailoring opened a dispute and requested 200 rubles. AliExpress decided a dispute in my favor. The goods to Tambov went 2 weeks.
Arrived early, came all right, just size that was small, ordered size 5 and small. THE more came all straight here Pro Ceará