We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
3 Feb 2020 02:16
They're nice and comfortable. I was already looking forward to matching it with the clothes my boyfriend gave me.
2 Jan 2020 16:08
9 Dec 2019 03:34
Cool and comfortable. Delivery is fast. Order satisfied
26 Nov 2019 09:15
Everything is fine
12 Nov 2019 10:56
Boots are very good, I'm happy. The store is sociable. On the leg 26,5 ordered 10,5 size, I wear 41 size, and the sock is warm can be dressed.
12 Nov 2019 03:33
Quality is normal like not yet dressed let's see what will be ..
1 Nov 2019 11:11
Arrived until very fast. Before a month, is beautiful.
31 Oct 2019 09:03
Good and shoe size is same as EU size :)
22 Oct 2019 08:42
Are very sturdy and delicious fitting shoes. Size 9 is a European size 40. State 41 bottom up the shoes but that is than the Chinese size. I recommend they are sure to!!
19 Oct 2019 15:42
Pretty precise description. At size 38 ordered 7,5, turned out to be very free, but the insole or warm sock will fix everything, not critical. It also seemed to me that they are a little higher than in the photo. Otherwise, I'm happy with everything, look great. Delivery is very fast-18 days to Ukraine, sent to a new post office. But the way the package was packed-I did not like it. They were just put in a bag of black and rewound with tape. inside the boot was a bag of air, but it did not help, one boot was wrinkled from the side, and I do not know how to fix it.