SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super pretty and surprisingly very comfy! def worth it
The sweater is very cool. others wrote that from the sweater begin to scratch. I did not have it. the sweater does not roll down. i will definitely take another color
niceeee
I am really satisfied with the product it is pretty good quality and I am happy I bought it
The sweater is very big and cozy! I like it!
The quality is good for the price, it is just not as soft as I though it would be. The fit is nice. Came quickly, 1 week only!
Incredibly nice. I'm delighted with this color. I really do not know how it will be after washing.
It's a wonderful vest, meets all my expectations, I recommend you buy it if or if, it takes a month, because they put together several packages
Chose between white and blue and green, naturally regretted that I chose green;))) and so everything is super
Just like the picture 10/10 I’m like really happy lol laugh out loud dirty drink deck erm yam ran to tiger tho TV yeh yum Ik I’ll go tag teams so do
Cool bright sweater! 10/10. Sign up for my Telegram and Instagram @ missandreeva96
This sweater is of very good quality. He became my favorite and I wear it all the time.
Delight! My height is 162 somewhere, the sleeves are perfect! The material is synthetic, but the sweater is soft, I do not know how it will be after washing, but I think it will stay for a long time! In short, it's worth your money :)
товар пришёл быстро, на рост 158 немного длинноват, но можно загнуть. очень понравилось kirillornastya
Unreal!!! The best sweater on the planet. The only thing that does not like me is the elastic from below. I will order more green
Really nice oversized fit. I’m a UK size 8 and it’s really big. Material is really soft and the colour is perfect. Delivery was really long but it’s here! Recreate the Shaggy and Harry look besties
It’s a really nice sweater, the quality is good and it’s very warm. Just 1 loose thread. If you have long arms, the sleeves won’t fit. The sleeves are short compared to the sweater. I’m 168 cm/5”6 for references. The sweater is long enough for me to cover my ass lol. So yeah, I recommend it for everyone w short arms, my arms are around 60cm/23” inch.
Свитер очень классный, хороший! Мягкий нереально!! Единственный вопрос теперь, как его стирать, чтобы не повредить форму и т.д. Пришёл очень быстро, за 11 дней на Дальний Восток. В общем, рекомендую! Правда на мой рост (1,60) показался сильно длинным, но в итоге очень понравился
Very cool sweater!! To the touch is soft, though there is a smell, but it is not a problem
I fell in love with him. Soft, warm Looks decent. There is not a single tag that is in the composition, I do not know Of the minuses-long delivery