SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's perfect, great quality! And I arrive in 10 days
A super warm pass and equal q the real
está muy bien calidad precio, recomendado al 100%.
The best that meet with quality! Embroidered letters with very good workmanship.
I like it, pretty good cotton the hair is from my pet. I advise buy size more than normal
It’s comfy unfortunately there were some holes from factory which I am bummed about and I recommend to size up
Super good quality, the front is embroidered. It's chubby and it's very good, I recommend it to 100%. It came sooner than expected.
Chula quality, shipped quickly. I suggest two more sizes.
Omg the details!!! Love it! And the shipping soooo fast!!
Fast shipping, recommended. Good quality. 193cm male and XL fits well, if you like oversized buy XXL.
189 cm 75 kg xxl before washing fits oversized a bit.
Excelente calidad de bordado y estampado, la tela es gruesa y calentita. Lo pedí en talla XXL que podría equivaler a una XL chilena, lo único que no me gustó es que la pretina es ajustada.
Can do better (it looks like a teacher), take 2 sizes above and remove the cords from the hood because the 1er wash they damage
It's a pass. The color expected a little more beige. It's a yellow peto peto. It's great. I'm delighted. Good quality and embroidery. Wonderful. Very happy.
Spectacular sweatshirt. I 've already bought the store more times and will buy again. The only problem is that it took 20 days and not 10 as it puts in the description I recommend
It’s perfect, it really looks like the original one!!!
10/10 fabric amazing
It's perfect. Good quality, fast shipping and very warm. Perfect embroidery, worth it
Quality awesome, arrived in no time. Take 1-2 sizes in more. Nevertheless best sweatshirt I 've ever bought
yes this is NOT a bot review this is a REAL person trust me on this one guys. ok so i received the hoodie quickly and it came way earlier than i expected. nice. i usually wear a S so i ordered an M for an oversized fit, but i recommend 2 sizes up for a proper oversized fit cause it’s smaller than i thought. the label looks good to me and it’s comfy and fleecy inside however the cuffing around the arms and waist is stretchy but tight. doesn’t smell like travis scott. is comfortable enough to cry for 2 hours in. overall the quality is decent for the price.