SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrive earlier than expected magnificeeee take your size it is hyper oversize
Je fais du XS elle me va grande (vraiment oversise)
Very nice my apri hien can have time to come
Génial mais prenez une taille en dessous si vous ne voulez pas que ce soit trop oversize
Très bien
Ça taille plutôt normal. De base je fais du L/XL et j’ai pris M et c’est parfait comme ça. Je vous le recommande il est venu en 2 semaine environ.
Nice jacket (but very very very very oversize for skinny) otherwise I like bcp
Rien a dire, parfait, rapide, bonne qualité et pas cher surtout !
Top, the quality is at the appointment. The seams, closures, ect finishes are nickels. I highly recommend it to you. Very fast delivery. Received in less than 10 days.
The jacket is too beautiful certainly but the store is not top. More than a week just to ship the jacket. Arrived 5 after the initial date.
Normally I do xl but I tried to take L to see and its very well the jacket is really perfect I kiff PHEW I validate for girls who make xl
I will never be your husband (husband) There's only my liasse I'm in Love (in Love) Life has a dirty bitter taste because of a bike A brother to me is dead (is dead) We were forced to Charb, asshole The guys of the 7 have changed the give, you knew it There's Boleman on the tip, Spartan Mafia on the sides Me, I get it, I distribute, Kaflo, Shotas to my back I didn't move from the neighborhood (Me, I did not move from the neighborhood) And I count more on the benefit of the quettes-PLA (I count more on the baby of the quettes-pla) And I sell so that I have more (And I sell so that I have more) And I look at everyone who wants my place (I look at everyone who wants my place) There's never enough, the pe-ra is tiresome If in three months I have not pierced I'm starting to resell the C
Take a size below yours! Come in 10 days.
Troop nice jacket, I took size L and it is really big!
Love love love !! The jacket is exactly as mentioned in the picture very good quality and came very fast as promised.
With the store did not communicate, came quickly, the quality is good
At the top, it is a little hot on the other hand but so much better
Fits perfectly i love it, took longer than 10 days maybe 14. A button did fall off but apart from that it’s perfect
Photoas in the photos nothing to say I strongly advise you French French foncezzzz trp pretty
Perfect even if it did not come within time I am satisfied with my product