SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
очень круто но не знаю что делать с рукавами
impeccable
oversized fit, it looks very good and with thick material. The sleeves come very long so you will need to fold them once and sew buttons in.
The twist is excellent, the sleeves are very long, but it looks cool anyway, the quality is top
The quality of the jacket is good, dense material, looks decent size grid matches, delivery fast
Advise)
Everything is super!!! Like in the picture! All the details are in place!! Size in size! I took M to my normal m
The parcel came within the specified time. Everything corresponds to the description.
Very cool jacket!!!
My daughter liked the jacket, take a larger size. Jacket small size
Heh quality and all so good
It's exactly like in the photo, looks that same, the fabrics is nice. It looks good, I like it. Got size L it fits well a bit oversized but that's what I wanted however the sleeves are a bit long but that's okay.
Size L turned out to be a little big for me, but in general everything is like, sent the goods quickly and came within a couple of weeks. :)
I took the size above my usual size and it goes perfectly. She's exactly like in the picture. The paint seems to be well washed for now.
Officially now a favorite denim! Stylish thing + perfectly village. Waited 2-3 weeks, sent quite quickly, I advise
amazing quality super cute, fits large, size down!
Great jacket! Cloth is dense, denim, of excellent quality. I came quickly.
Very quickly came, looks great. I took the size S, as usual I wear. Sits quite like an oversize, but it was possible to take more. I'm happy with the purchase.
Well received and quickly, I adoooore! I took it in size L and it is stack at the right size (we have to return the sleeves ourselves or left them like that, as you want). I love my purchase⭐️
Perfect amazing quality