SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
XL (48-50) sat well. Warm. fast delivery.
Yakysniy costume, greenhouse. It's in the cold. Two comfortable, M 'yaky. I took it on 1 rosemer bialshe, a shield of Sydney vically. Recommend.
The suit is good, all as in the photo, the size matches
Ordered 02 Black M, for a child of 11 years at the very time, not thick for may itself that, everything is quality, the color is clear black, did not wash yet
I liked the suit. Sits as I wanted-an oversize. The color is insanely beautiful. First I ordered M, but after reading the reviews and carefully looking at the dimensional grid, I asked to change to XL. I didn't. Please note that the store has three different versions of the costumes, respectively the length is different. I noticed this after the order.... There are small strings, but the suit is whole. About my parameters 92-70-102, height 164, weight 52
Costume priyshov in Ukraine stretch 20 days See each other, see each other, check in, check out, check out, check out, check out And minus TE, shcho Shati strongly transmit the texture of nizhnoi bilizni 3 The store did not hurt, the power is not consumed Roseme city, took S on a vase of 55 kg, a river of 164 cm, Lake bazhannya, near the beach. The goods are pre-war!
The order reached Kiev in three weeks. Everything corresponds to the description. The costume is warm on fleece. Has a small smell, but I think after washing will fade. A little did not fall and the size of the pants is not enough but in general the order is very satisfied
Костюм отличный! Размер XL самый раз! Жена довольна! мне тоже нравиться! Ткань приятная! Доставка в Киев быстрая! Магазин и продавца рекомендую! Всем добра!
The suit is just wonderful, very good quality, at a height of 175 cm sat perfectly, inside on fleece, very satisfied with the suit
The suit is great. Not 100% cotton but nice fabric. Shipping fast.
Спортивный костюм на флисе Делаешь сотню фоток - они оказываются размытыми Поэтому рассмотреть особо нечего, но кого заинтересовал костюм - на следующей неделе покажу его в прямом эфире на АлиЭкспресс Ссылкой поделюсь со всеми желающими. Доставка в Украину заняла месяц. Всё было отлично упаковано. Пошив тоже хороший. НО брюки очень широки в талии. Мне придется даже их как-то ушивать, поскольку на мне они практически не держатся. Размер S. Что касается худи, то оно классное. Теплое, мягкое. Карман большой и удобный. Капюшон слегка маловат. Если надеть на голову, то вся толстовка подскакивает. Пожалуй это единственный недостаток, за такую стоимость товара. Расцветок множество. На параметры 83-62-90/161/52 взяла с-ку. Длина на мой рост хорошая. На девушек выше 165 см - лучше брать на размер больше. К покупке рекомендую
The suit is pre-war, I recommend. Zavichai I wear M, XL pidishov idealnaya.
The costume corresponds to the description, at its size M, ordered XL, it turned out to be exactly the size, only the elastic band is too big on the pants, and so a good price
Insta milka_pon Very cool suit! The fabric is unexpectedly pleasant, looks great, it's cotton on fleece. The shade of coffee was more beige or even mustard, but still looks beautiful in life. Full base. It's nice that the costume is not small. I ordered M for parameters 89-67-92, height 168 cm, the suit almost perfectly approached me. Pleased that the length of the pants is chic (even for growth about 170 will be norms). But I'm very free at the waist, the elastic band is loose. It would be better to fit the size s.
Delivery less than a month. Tracked. Like in the picture. No smell. Fat. Let us see what happens when wear it. I hope it will be without spools. Size M approached a girl of 12 years.
The goods came broken (((but the store returned the money. For honesty and decency 5 stars!
Perfect! Pay the 02/02 received the 17/02. Received in 15 days battery. Good material I like too much, the sweater I would have liked a little bigger but the perfect jogging
Sports suit greenhouse, priemniy on the dotik, ріva shvi. Purchase is pre-war
The quality is good but the size did not fit. Small on 54R
The color is not as expected, thought darker, but so too norms. quality corresponds, you can take for the season enough. delivery is fast.