SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Girly, the dress for its price is just a bomb)))) tonenko, for the summer just cool) my height 164 cm, bust 98, waist 72, hips 101-size M ideally approached. The length of the product is visible in the photo. Thank you store! And quickly summer!
I loved this dress. As was loose waist, gave more around with tying to get right. Loved :) buy more future
Super dressing gown, bought for home, very high quality sewn, all the seams are processed perfectly, the size M fits the size L parameters, it's good that after reading the reviews bought m, the size L would be great. Very satisfied, I want to order more in a different color...
Delivery to the RND took a little less than a month. I and the parameters 90/78/98, the growth of 172 took S. The village is not bad. Creepy synthetics, without antistatic, do not even wear .. And so thin, maybe in the summer will be good in it! You can under the sneakers White, and under the heels! There are shortcomings in sewing, but they are not visible if you do not look, so I do not reduce the score!
The dress is very cool. The fabric is pleasant. S excellent on parameters 92-70-94. My height is 170. the goods went about 3 weeks.
I took it for the house. Mega pleased with many thanks to the store synthetics but very pleasant, breathes and at home in it is not hot. For such a price just super❤️
Bought in Oct and only received in Dec, took, but arrived perfectly! Loved too!!! Was beautiful!!! Seller, always responds.
dress as described, same as store’s picture, but it doesn’t flatter my figure. too modest for me. church dress.
Very cute dress, took its usual size M and fell exactly under my parameters. Synthetic fabric, but I expected it. Does not shine absolutely. Delivery exactly on time, bought specially for vacation-managed :)
Look, this dress is a bomb. I'm not a fan of synthetics, especially alishna. I ordered a style for the sake, I really wanted. Customized for well. But it's bovine. Very pleasant to the body. Sewing perfect! Landing is super, the figure decorates. Thin, light, but the fabric with dense weaving, does not glow, does not cheap, looks dignified. The only drawback of it, sticks very much. But this is decisive. Otherwise, the price/quality is just a find! Momtparameters 163-88-70-94, took M, just.