SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Approached the size, warm, I really liked))))
Very cool shirt, as in the photo. Fairly dense and warm, looks beautiful. Delivery fast, 2 weeks. In general, very satisfied :)
Very cool and warm shirt, in cool weather the most it. I reached Ulyanovsk 13 days later. A little pricked inside
Just like the picture! Warm and perfect for spring and autumn. The precious colors and it takes a few days to arrive.
Супер рубашка, супер качество, спасибо за подарочек
Super. !!!!! I am delighted
Excellent! On height 167 a little short sleeves, but not critical, a little pull up and looks good
Nice! Fast shipping, warm, but a little bit “scrachy” to skin, not soft. But i like it and recommend. Not for cold time, good about +10 and more degrees.
To Tyumen, the parcel reached 2 weeks. I took it in five at the cash register (much more convenient than mail). Excellent jacket-shirt. I ordered for a friend at her request. Gentle coloring. The fabric is soft and pleasant to the touch. All buttons are in place. There was no smell. Purchase all are satisfied)
Excellent shirt for a warm spring/cool summer. Instead of a denim jacket! Fully matches the photo!
Good good shirt, ordered to my daughter. sewn well, full-size sleeve, insulated
Very cool, sewn well, there is no smell! Warm for the spring is excellent, the size of M at 44-46 sits as it should, freely!
The store did not send the jacket for a long time, but after sending it quickly, days after 11 to Moscow. Usually I wear 42 size clothes with parameters 160 height and 87-67-94. Too oversize did not want and guessed exactly with the size-with a turtleneck what you need. The fabric is very dense, slightly pricked. The label costs 100% synthetics. I am definitely happy with the purchase, I want to buy it in another color.
Подождать пришлось не мало, чтобы продавец отправил заказ. Но оно того стоило! Посылка отслеживается, заказ пришёл достаточно быстро, цвет точный и качеством довольна. На мой рост 178 см, при ОТ 67 - размер M сел идеально! Боялась ошибиться, но в итоге всё отлично! Спасибо продавцу огромное!
Thanks! On height 170, 55 kg its size ordered M. straight oversize!!! Hands are not short! In Moscow 12 days. Tarching small threads are. but it's not a problem. Thanks store
Nice shirt. Very dense in material, soft on the outside. With a back quite dense fabric, but not pricked. In warm weather you can wear as a jacket, in winter as a shirt, but not on the naked body is clear. I ordered myself the largest size. My height 178 almost covers the ass + on the sleeves is not short. Threads do not stick out for me. In general, a very good, warm shirt. The color corresponds to the photo. Delivery to St. Petersburg is less than 3 weeks.
Perfect, as in the photo but delivery a little long...
Una muy buena compra, estoy muy feliz con esta chaqueta, tiene algunos hilos sueltos pero nada grave, me encanta. No es tan gruesa, de hecho es delgada pero abriga bien. 99292/10. Vino en una bolsa de Shein, fue extraño.
The size seems to match, but the sleeves are a little short. if the hands are long, may not fit. The quality is good, warm, the coloring matches the photo.
Excellent shirt. Can be worn as a jacket in cool weather. The color is bright, the fabric is very dense, but soft. At 42 Russian size, height 163 sits like an oversize.