SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Color as in the picture, the photo distorts a little .. the skirt liked how it sits on the figure, but there is one big but-lock you need to change, do not unfasten,
Skirt super! Buy, you will not regret! Thank you very much to the store!
very nice, fits perfectly. Size M is perfect for height: 173 cm and weight: 58-59 kg. (86-71-96)
Skirt przepiekna AND very elegant! Recommend very :) Material durable. Skirt very convenient!
Skirts were not available. She was sewed, but it was reported in a couple of weeks. After sending came quickly. Sewn neatly. Only Lightning some coral pink color. It's good that it's almost invisible.
Ordered 11.11 took in the mail 10.12, the skirt is chic
The skirt reached 2 weeks to Moscow. The fabric is pleasant. There are protruding threads. On growth 156. The volume of the hips 98 took S. Back to back, it was necessary to take M.
The skirt is short, it is better to take a larger size, on the first photo S with an increase of 169, in general corresponds to the claimed, PS on the second photo m
The order came quickly, the skirt is super, the size approached will still buy things from this store necessarily
This is my first order with Ali! I am happy with the purchase thanks to the store, sent quickly. The size chose L, focusing on the reviews. My height of 158 cm. From 82 cm. About 98 cm. The skirt of the village is perfect. It is of excellent quality for this price. The color corresponds to the description. Dusty Rose. Lightning sewn well. Does not hurt anywhere. The material stretches slightly, which is good. No marriage, no smell. Everything is fine!