SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On height 185 72 kg suitable XXL, satisfied, delivery fast
Good haori. Printing the picture is quality, the fabric is pleasant to touch. Packed neatly, for which Thank you to the store, bought for a gift. It came quickly. 2 weeks and already in Ukraine. I recommend the seller)))
Came the order quickly, in a week, at 48 size and height 178, ordered size L, perfect fit.
Very cool kimono. Cloth is dense, the pattern is clear, for the size I do not know, took for a gift, wears L, but I took with a margin of XL, I think it will be just. Delivery for 2 weeks to Poland
The goods are super! Came in a beautiful package of zipline. The size approached. I advise everyone!
Top piece, fabric, like silk, very pleasant to the body. The store is also cool: I ordered in August, but the parcel was lost, so the seller himself sent again quickly. Haori as in the photo, long, the size approached.
The kimono was delivered on time, the fabric-synthetics, expected that it would be denser, but also so good. The seams are even, the pattern is clear, you can order
Very light haori, high-quality picture, be like air!
Qualitatively, although synthetics. The material is pleasant to the touch. Washing sustained
The goods came in ~ 2 weeks The quality is satisfied, the color is bright, the thread does not stick out and the size is exactly what it wanted On the height of 170 cm took XL
Like norms. The thread stuck out, but it's not scary. The size approached the height of 182 (but I'm very thin). Delivery oooochen fast, but I think you will be more interested in the photo, so here: (Only carefully, the pink top of the AISTS, hits the female kimono: D)
On the Russian 50-52 the village is good, the threads do not stick out, the thing is excellent
Кимоно великолепное! Пришло за 11 дней в Новосибирск. Одно но! отправили не тот размер( заказала XXL,, а на бирке XL) , но мне так даже больше нравится. у меня рост 167, вес 67 :)
Кимоно пришло довольно быстро. Сидит хорошо, материал очень лёгкий, в нём не жарко и не холодно. Есть пара неровных швов, но это почти незаметно. Было упаковано в зиплок. На рост 185 брал XXL размер. Покупкой доволен.
Очень красивая вещь
посылка отличная. очень окуратно всё сшито, нитки нигде не торчат. больше всего удивила быстрая доставка, т.к. обычно я жду посылки по полгода, а тут пришло меньше, чем за две недели. всем советую! продавцу отдельное спасибо
Очень красивое, качественное кимоно! Принт напечатан очень хорошо, ткань приятная. Долго выбирала и сравнивала с другими подобными и обратила внимание, что именно у этого печать принта самая качественная. Заказала размер M, на рост 168, 42-44 размера подошло идеально. Большое спасибо, я очень довольна покупкой!
love it?
Delicious in quality haori, pleasant fabric, does not stick to anything and does not electrify. The size approached perfectly (discussed in communications with the store). No sticking thread, a beautiful clear pattern. I am happy, 10/10, seller recommend
Good quality and fast delivery. Everything went perfectly. The store answers questions quickly, I advise everyone.