SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
LOOKS JUST LIKE THE PHOTO. I READ THE REVIEWS AND I FOLLOWED THEM WHEN THEY SAID TO GO UP A SIZE. I WEAR A SMALL 4-6 IN USA SIZE SO I ORDERED A MEDIUM. IT FITS EXCELLENT AND I ABSOLUTELY LOVE IT, BUT THERE’S ONE PROBLEM, THE STITCHING IS NOT EVEN AND IT MAKES THE PATTERN LOOK OFFSET. I WILL HAVE TO ORDER ANOTHER ONE FROM A DIFFERENT STORE.
i recieved my package thank you very much
just like photos I haven't try it yet but good quality
This is my second time ordering. The first time (right dress, 2 photo) was a L. Not too much difference. Just beautiful. It only took a little bit longer because of the Chinese New Year. They reply my message after that and I have received my beautiful dress. I recommend this shop/store. Thank you.
That's it! I can't share the enthusiastic views. Not very cut, it is not convenient to move around. If you have the slightest minuses all will draw, the underwear is only seamless, since the fabric is very thin, but does not shine. Price = quality. I will wear it, but I do not think that it will become a favorite thing because of inconvenience. In general, if it just looks very cool in it, but walking with small steps.
This is my current favorite store on Aliexpress. I’m about 5’5” or 165cm and about 160lbs or ~73kg and I got this dress in a Large (L). The fit is great and the material used feels very soft and amazing.
Very nice dress as the picture finished are good
Ordered the days 12-11 and received days 28-11 good wine packaging within A plastic storage tote with closing. It is equal to the image of sale and It is Tá well made. It is very nice and warm fabric, has touch peach. Ordered a size L for my measures that are bust 90 cm, waist 75cm and off hips 95cm and is good for me. Fits nicely stall, is very flattering. Very good quality-price ratio. I recommend the dress and the store is honest and it commands the items fast.
Thank you very much!!! Dress "bomb", the quality of the material is excellent (did not even expect), sits perfectly, 8 cm long. Above the ankle, my height is 166 cm, the parameters are 98*78*99. I am very happy and i advise everyone, a cool dress. thank you, rekamenduyu prodovtsa and goods.
I love it is super nice and fast shipping i recommend good store