SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Unfortunately, the product was lost, the store returned the money
Tight elastic bands in the waist and in the legs at 44 size
I take the second, the first ordered a year ago in beige color. Height 162 cm quality fire. From 71, about 93
Excellent pants, there are threads, but not critical! Suitable more for the summer, on the parameters from 65 to 90 sat perfectly, freely!
Good cargo pants. Material-lightweight cotton, do not stretch. Do not fit for high, for my height 173 cm-s back to back along the length of the pants, the top sat well at 61 88, but the pants would like a couple of cm longer. It is possible that in the size of m it would be better in length, but then probably would have drowned in them. Took in 17 days from the time of order. On quality everything is fine
At its height 169 size 64-85 took the size s. Everything is fine, except for the length. They can sit lower, but when you move, they go upstairs. It will be excellent to wear them with high shoes, filling the pants inside. I think I'll risk taking M.
Really liked how to sit, at 72-100 size m in the waist in the butt, saves the elastic band, but on a larger volume is better all the same L, and the lock keeps weak, it is better to sew immediately stronger. Delivery fast
They're beautiful, good quality.
Nice pants. Corresponds to the description and photo. To the material, however, everything sticks, but nothing) They sat on the Dew. SIZE 50.
I join all positive reviews!! At 160 98/78/98. L perfect!!!!! Thank you!! Recommend!!
Quality is good. On the parameters: ot-67, ob-90 size M sat perfectly, not in obtyag. Height 163, I would like a centimeter longer, but I will still wear it. the length is comfortable.
Excellent pants!! The quality is good, on OB 98 and the growth of 160 is the most! Delivery fast!! And thanks for the rubber!! Seller Super!! Recommend!!
Pants are very cool! Quality fire. But on the hips 90 cm took the size of M. I had to suture, too wide a priest was. On the hips 90 cm boldly take S.
доставка до МО три недели, с продавцом не общалась. по цвету полностью соответствует описанию продавца. на рост 164 вес 54 в размер, в бедрах свободно, не в обтяг, немного свободна резинка в талии. материал не плотный, лёгкий, на теплую осень. длина до щиколотки, резинка на щиколотке плотно.
Классные штаны ,я в восторге!Рекомендую
покупаю во второй раз, уже свекрови. размер л на об 106 подошел, на рост 155 см, как полноразмерные штаны, смотрятся круто . единственное цвет этих штанов темнее, чем мои. возможно другая партия материала. продавец оперативный, советую
штанишки супер, до этого заказывала болотные, сейчас, черные. на от 70, об 95, рост 265 размер s отлично
Pants sat well, slightly freely, on the parameters/90/67/90/
The order came to Mo in about 2 weeks. The quality is excellent, the threads do not stick out anywhere
Panties are very cool! The seams are even, the threads do not stick out, the order came on time. With the store did not communicate, everything came without problems. Pants have not ironed yet, so they look mint. The only thing, on a thin ankle look very cargo and a little not neat, otherwise everything suits. Color as in the picture, style too. The fabric is quite dense, does not stretch, in hot weather it will not be very convenient. In general, I'm happy with the purchase. Pants recommend))