SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My parameters are 88-71-91, height 167 cm. Size XL perfectly fit. The sleeve would like a little more authentic, but also so good. There is a place under the jacket. Sits freely. I love such light down jackets. In minus 12 with the wind put under it a light jacket, a warm sweatshirt, leggings with fleece, a skirt. If half an hour at the stops do not stand, freeze in this all you can not have time. Up to minus 7 quietly in it you can walk. Patted the iron with no gauze-it's fine. There are almost no threads sticking out. The color is muffled, dusty blue. Of course, more dense down jackets will be warmer, but from such Puhan do not get tired. At me from other warm volume down jackets shoulders begin to hurt and uncomfortable in them. Came in one month after 11.11 in United Parcel.
I wear the size s height 168, took L-I did not regret it. The sleeve is just the length and shoulders in place. Very pleasant to the touch. The seams are neat, odorless. The store put the rubber. The seller only sent in 8 days. Therefore, the parcel went to Moscow for more than a month.
Everything is fine, sewn well, the fabric is shiny, packed neatly, not crumpled
Thank you for the down jacket! So cute! Fit in size! Quickly sent. I did not communicate with the store. The parcel went less than a month!
Went down jacket 11 days to Moscow. Thanks to the store, advised the size. In my 42-44 size L sat well, it was not worth taking less exactly. While wearing only with a light dress, but also with a sweatshirt measured. Maybe those who like oversize, you can take another size more. Slightly upset one seam, which is visible on the shoulder, the line came out (but it's if you pick up), in general, the quality is very decent. I put on, walked and felt like a queen))) and yes, to-10 with a warm sweatshirt, I think, no more.
Super, I liked it, I did not even expect it.
Excellent coat-down jacket. Came a little flattened, but I think it will hang-the filler will become more voluminous. The seams are even, the threads do not stick out, there is no smell. At OG 98, OB 100 XXL approached, it is possible with a warm sweater. By temperature-I think, the Krasnodar winter will be transferred to 0 degrees :-) The store is well, sociable, I asked and he did everything to send faster in peak season-took 11.11, came 28.11 to Krasnodar. On the red side I will hardly wear-despite the quality finish, still the seams stick out. But whom it does not confuse, can wear-buttons and pockets for the second side is. As a gift put a rubber band
Looks very worthy. But I would like the sleeves to be more authentic and more fluff in them. The below is 10C cool. Length 99 cm, pleichi 39 cm, OG 100 cm, sleeve length 58 cm.
Down jacket came quickly, two weeks before N. Novgorod. The quality is not bad, the threads were slightly stuck out. At its 46th size ordered XL, came up, but the sleeves would like to be more authentic cm by two, my height is 170 cm. From the wrong side it looks worse, buttons and seams are visible, although decorative.
Super down jacket! Light and warm! Very satisfied, rekamenduyu!
In St. Petersburg reached the order in 15 days. On my height 178 sleeves are a little short, OG 98 took 4XL, a little more, but I learned it as an oversize. Double-sided, but on the second side, not white, a little not beautifully stitched edges (not critical, you can wear it) suitable for not a big minus in the weather. In general, everything is not bad. The store answers the messages and recommends in size. As a gift put an elastic band for hair) nice)
Ideal in size, color, texture and quality!!! At 48 top and 52 bottom-took 4XL .... Everything is perfect... Thanks to the manufacturer and store!!!! To Moscow in 8 days
The quality is excellent. Warm, light. The second side can also be worn. The store sent very quickly. I advise everyone!! I read that the sleeves are short. On my height 176 cm sleeves are ideal.
I ordered the size L, Russian 44-46, height 156. Perfect.
Very good quality! The store put a small gift.
The jacket is cool, warm, light, I do not even want to shoot
I took the largest size for my mother. At 111-108-112 Rus 52-54 came well! Even a thin blouse will enter, with a sweater will not be dressed! Pleasant color, saturated such a blue electrician. Under it ordered another felt hat Fedor also with a blue lining, looks impressive! In the photo on me. I size 42-44
Came somewhere in 10 days. Height 175, hips 104 (the largest part of the body). In the sleeves when I stand normally, rise when moving, a little short for High, but for such a price is not critical. The jacket itself is thin enough, not balonevaya. The seams on the black side are neat, with gray is not very, but I did not intend to wear it from the back.
Long jackets are an important part of the basic autumn wardrobe, because they look very worthy, and also able to warm in the cold season. There are 9 colors to choose from. Each jacket is two-color, two-sided, which means that you can wear it differently. Filler-natural goose down. Down jacket is light, ideal for transportation, warm cozy, soft as a blanket. The dimensional grid is wide. On the parameters 90/64/90 I chose the size m. The coat sat perfectly. With my height 170 the length of the down jackets to the calves, but here the length of the sleeve did not suit me. This down jacket is ideal for girls of lower growth. The down jacket has 2 spacious roomy pockets on each side, the accessories are made worthy. Delivery two weeks.
Отличный пуховичок, на холодную зиму не пойдёт, нужно смотреть по вашим климатическим условиям, для краснодарской зимы- то, что нужно! Взяла XL , на свои параметры - рост 177 ( переживала, что рукава будут короткие, но нет , все отлично) , длина рукава от плеча 57/58, бёдра 95, талия 67, обхват груди 85. Смотрится как оверсайз, вполне можно одеть свитер под низ. Российский ношу Xs-S. Запаха постороннего нет абсолютно, приятный к телу, фурнитура хорошего качества, нитки не торчат. За свои деньги - просто супер. Рекомендую продавца. Общительный, помог с размером, доставка али плюс менее чем за 2 недели.