SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Outfit Garage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool down jacket, but very large. I took L and drowned. I wear 50 rubles. Those. he's for a good 54r. Excellent quality. Rich color.
🔥 🔥 🔥 🔥
Super. Stylish beautiful. Thanks to the great-time man. Delivery is fast than I expected.
I love this jacket!!!!!! The color is beautiful, the way it hangs is fabulous. It is well made with excellent details. It is not a big warm fluffy jacket. It will be fabulous for layering if it is very cold. I’m so happy that I purchased this coat.
The jacket is great!!!!!! On your money💰100 from 100. The goods arrived in Ukraine in 10 days. Ordered size L, because the measure was in the store and the sleeve was really three quarters. In this jacket normal sleeve👍. I have an OG 100 about 107 weight 70 sits like a good oversize, the sleeve is excellent in length. I think size S would fit, but then the sleeve had to do something, sew on the cuff (but it's on the amateur). Shop advise, jacket too👍👍👍Eurozone jacket!!! The hood is deep, comfortable)))
I liked the jacket, corresponds to the size range, light, feather filler. Thank you very much to the store for shipping quickly. 5 +++++
Delivery ahead of time. the jacket is of excellent quality. light and soft. For the height of the 158, and the weight of 76 sat down is perfect. There are rubber bands on the sides, tightened in size. the down will fluff in the process of wearing.
The down jacket came in 2 weeks! Quality is on top! Fully met expectations!!
Jacket. Super, large, large, quality and sewing Wow! Took l Our 46-48 oversay seller. Thank you!
Fire jacket🔥, Cool, stylish. The quality is very good, the threads don't stick out anywhere. Suitable only for spring, autumn.
The jacket is great, I think it's up to-5, 167 height and 66mm Weight is oversized, just as I wanted
Down jacket obaldhnny! Light, garnet, hot color-spraizhn chocolate. Delivery of 2 tizhni to the duty station. At zrist 170, VAGA 60 took M. Pidishov is still. Yak elephant is caught up! Dear Seller! And all, having written specific vidguki. Photo Poki .. I 've opened up, I'll get it.
Great down jacket. I took my mother at size 54. Perfect, free. Light, warm, warm winter-cold autumn. With the growth of the 170 sleeve, but the mother did not bother, very comfortable. I recommend it.
Awesome!!!
The jacket is just fire, thin, stylish), for the southern winter is ideal, for the North, of course thin, I think, up to-5 norms! On me L, 95/85/100
I like everything, delivered quickly, the jacket is fashionable, good quality. Thank you.
I am absolutely delighted!!! Unexpectedly Cool!!! In the store I saw one for 8.300 fell in love. Thought this was a different quality! Ah, no!!! Came and he was one to one!!! Only the price is different))) The only thing is that he is not in severe frosts. Although, in such a model you can wear 3 sweaters)))) I walk around the apartment and do not want to rent))))
I am delighted with his jacket it will be warm, I have such a plan, and the qualities are only different styles, they are warm, and not hanging, I advise everyone, the quality is excellent.